Position Title:
Operations Manager, Certified Equity Professional Institute (CEPI)
Position Type:
Fixed Term (Fixed Term)
Salary Range:
Pay Frequency:
Hourly
A. POSITION PURPOSE
This full time position will report to the Director of the Certified Equity Professional Institute.
The CEP Institute, which is housed in the Silicon Valley Executive Center at the Leavey School of Business, provides certification for individuals who complete a three- level course of study in the area of equity compensation.
The primary purpose of this position is to manage operations of the CEP Institute certification program, which include; exam operations, continuing education, financial and administrative education, and information management. The individual in this role will work closely with the Director of the CEPI.
This position will have responsibility for supervision of one or more student workers and interns.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Exam Operations
Collaborate with Director of the CEPI to create and organize registration processes and policies
Collaborate with CEPI Program manager and Director of Finance and Administration to collect program fees and assist with accounts receivables
Manage the revision, production and distribution of exam-related materials
Manage relationships with all vendors related to exam administration
Manage annual revision of CEP Institute Policy Handbook
Continuing Education
Collaborate Director of Program Communities to ensure sound operations of continuing education and other initiatives related to the CEPI
Collaborate with CEPI Program manager and Director of Finance and Administration to collect continuing ed fees
Work with the Director of the CEPI to regularly evaluate policy related to continuing education
Financial and administrative Education
Collaborate with SVEC Director of Finance and Administration and other administrative team members to monitor revenue and expenses related to the CEPI
Collaborate with SVEC Director of Finance and Administration and other administrative team to create and execute contracts for CEPI programs
Collaborate with CEPI Director and the SVEC Director of Finance and Administration to develop and monitor the annual operating budget and ensure the financial well-being of the Institute
Collaborate with the CEPI Director to ensure the efficiency and effectiveness of institutional procedures, operating workflows, reporting, and all other operational functions
Information Management
Manage databases and information systems and processes of the CEPI
Collaborate with CEPI team members to create assessments, collect data and organize research efforts for the Institute
Produce public-facing reports for the CEPI
Recommend improvements to data infrastructure
Provide analytics on website pages on a regular basis
Other
Cross training with the Sr Program Manager of the CEPI to understand other CEPI functions outside of this role
C. PROVIDES WORK DIRECTION
Provides direction to student workers.
D. GENERAL GUIDELINES
Recommends initiatives and implements changes to improve quality and services.
Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.
Maintains contact with customers and solicits feedback for improved services.
Maximizes productivity through use of appropriate tools; planned training and performance initiatives.
Researches and develops resources that create timely and efficient workflow.
Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.
Prepares and submits reports as requested and required.
Develops and implements guidelines to support the functions of the unit.
E. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
Knowledge
Appropriate level of understanding of the importance of building strong internal and external relationships
Strong customer service orientation
Strong communication skills (spelling, grammar, oral and written communication)
Professional and service oriented in approach to all contingencies
Commitment to CEPI and working knowledge of best practices preferred
Skills
Identifying and addressing problems and risks
Program documentation
Stakeholder communications, negotiations, and problem-solving
Aligning deliverables with program outcomes
Strong technical skills including Microsoft Access, Microsoft Word, Microsoft Excel, email, and knowledge of social media
Organized and flexible with ability to set priorities
Abilities
Ability to work with confidential information
Ability to handle extremely detailed information
Ability to multitask in a fast-paced environment
Education
Bachelor's degree required.
Years of Experience
Three to five years of program or operations management experience
F. PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time is spent at a desk using a computer terminal.
May be required to travel to other buildings on the campus.
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
May be required to occasionally travel to outside customers, vendors or suppliers.
G. WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment and may be required to work from home up to 100% of time
Heavy task and project oriented-work
May experience frequent interruptions during work hours
EEO Statement
​ Equal Opportunity/Notice of Nondiscrimination
Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/
Title IX of the Education Amendments of 1972
Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Jenna Elliott, Interim Director of Equal Opportunity and Title IX, 408-551-3043, jrelliot@scu.edu , www.scu.edu/title-ix . Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Americans with Disabilities Act
Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources , and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu .
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