Join Our Family, Build Your Career!
ABOUT US:
SanMar Corporation has been family-owned since 1971. Based in Issaquah, WA, we are an award-winning, national supplier of 21 retail, private label and mill brands. We supply apparel and accessories to screen printers, embroiderers, promotional products distributors, athletic dealers, industrial launderers and more - whether they are outfitting a Fortune 500 corporation or the local bowling team. SanMar's success and growth can be attributed to one thing - outstanding employees who provide superior services and products to our customers. We promote a culture that acknowledges the importance of a healthy work-life balance, recognizing that happy and relaxed employees make better ambassadors for SanMar. We encourage initiative and participation by creating a casual environment that taps your full potential as an employee.
Position Summary:
SanMar is a leading supplier in the Promotional Products industry, with a dynamic, fun and active IT department that has ample opportunities for learning and career growth. This position provides tier I and II technical support for the entire organization from the warehouse to the corporate office. The Support Technician II works directly with Service Desk colleagues and other IT teams to provide efficient and friendly support to other SanMar employees.
Primary Duties and Responsibilities:

• Provide exceptional customer service at all times.
• Answer incoming calls/emails for IT-related support.
• Consistently manage tickets in team and personal queue.
• Clearly document issue description, troubleshooting steps and resolution details in each support ticket.
• Perform desk-side support and IT equipment moves as necessary.
• Assist with meeting room AV setup and instruction.
• Perform hardware imaging, deployment, maintenance and tracking.
• Complete various project-related duties as assigned
• Occasional after-hours and weekend work may be required.

Requirements for Position:

• Knowledge of Microsoft Windows OS, Mac OS X, and Microsoft Office Suite.
• Knowledge of PC and Apple devices and peripherals.
• Excellent verbal and written communication skills.
• Excellent customer service skills, as well as knowledge of proper phone usage and etiquette.
• Ability to work well under pressure.
• Ability to complete tasks in a thorough and timely manner.
• Ability to thrive in a dynamic, constantly changing environment.
• Ability and energy to work on multiple concurrent projects and switch focus as necessary.
• A positive attitude is essential.
• IT certifications (A , Net , CCENT, Microsoft certs) are desired but not required.

Qualifications:

• Minimum of 6 months of IT support experience (Service Desk, Help Desk, or Call Center) or equivalent training.

Physical Demands:
While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel; frequently lift and/or move up to 50 pounds. The employee is regularly required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment:
This position requires in-person interaction with other SanMar employees and will require on-site visits throughout the building to remedy issues that may arise. Employee must be able to handle strenuous customer deadlines and be flexible and able to interact with employees at all levels.
BENEFITS:

• Competitive salary and bonuses
• Medical, dental and vision plans
• Life insurance
• 401(k) plan with company match
• Flexible spending program
• Anniversary rewards
• Discounts on brand name apparel
• Diverse, laid-back atmosphere
• Flexible schedules
• Monthly employee events

If you are a service oriented person who would enjoy working for a company that provides a dynamic, family-oriented environment, this is the perfect opportunity for you! There aren't many other companies out there like us, so don't miss out, apply today, and learn what over 3,000 employees have come to know as "The SanMar Difference!"
SanMar provides opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status.
SanMar participates in E-Verify.