Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
• Works closely with other roles at the center to assure patient receives a satisfactory service
• Understand and is knowledgeable about Sanitas Care Model and is responsible for supporting patient flow and minimize wait times in lobby
• Helps patients answer any concerns and works with Office Manager to resolve patients inquiries
• Completes daily pre-visit planning to confirm patients scheduled are eligible and all demographics are accurate.
• Updates registration forms and informs patient of adequate information that must be presented at time of visit.
• Responsible for collecting co-pays and outstanding balances at the time of appointment
• Compile and record medical charts, reports, and correspondence.
• Interview patients to complete insurance and privacy forms.
• Receive insurance co-pay payments and post amounts paid to patient accounts.
• Schedule and confirm patient appointments, check-ups and physician referrals.
• Answer telephones and direct calls to appropriate staff
• Ability work in a fast-paced environment
• Protects patient confidentiality, making sure protected health information secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• Assist with daily patient flow in areas as needed.
• Verifies patient by reading patient identification.
• Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.
• Communicates observations of patients status to Manager and/or nurse-in-charge.
• Responsible for ordering medical supplies according to the department needs.
• Able to rotate weekends, holidays, and shifts and center location according to company needs.
• Participates in meetings of staff and department meetings.
• Shares acquired knowledge and learning.
• Consistently reports for duty on time.
• Keeps patients information private and limits conversation of a personal nature in patients presence.
• Degree of teamwork and cooperation with personnel from other departments.
• Check medical records and follow up obtaining missing results prior to patients appointment.
• Perform other duties as assigned by supervisor.

Education and Experience

• High School Graduate or equivalent
• Basic Computer Skills
• Customer Service skills and training
• 1 years of experience in the medical field.
• English/Spanish preferred
• Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Outpatient

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Medical terminology: 1 year (Preferred)
• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)
• Patient care: 1 year (Preferred)

Ability to Relocate:

• Palm Beach, FL: Relocate before starting work (Required)

Work Location: In person