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Job description
JOB SUMMARY : We are seeking a motivated, detail-oriented individual to join our hotel company as a Reservations Agent. As part of our team, you will answer phone calls and emails.
assisting customers in booking reservations. You will accurately record customer information, including payment details, and advise on available upgrades or special deals that may enhance their experience with us.
You will help customers to alter / cancel reservations as necessary.
Our ideal candidate will possess impeccable phone and email manners, strong communication and customer service skills, and the ability to work well with co-workers.
They will also demonstrate excellent attention to detail, whilst being able to work in a fast-paced environment with heavy call volumes.
As a Reservations Agent (primarily remote based working from home, after an initial 60-120 days' training period at a venue TBD).
There is a requirement to attend on-site occasionally; advance notice of this will be given.
DEPARTMENT : Reservations REPORTS TO : Reservations Manager
Company Performance Standard :
Conduct yourself in a professional manner at all times and exhibit the highest level of integrity in job performance. Maintain a positive work environment through good working relationships with customers, guests and co-workers.
Emphasize Sanibel-Captiva Beach Resort (SCBR) commitment to exceptional customer service. Serve as an ambassador and protector of the brand, ensuring company culture is consistently demonstrated.
Position purpose :
Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information while maximizing conversion of reservation calls.
Process all related responsibilities as outlined in the specific timeframe allotted.
Responsibilities / Duties / Functions / Tasks :
1. Inform clients of essential travel information such as travel times and transportation connections
2. Answer enquiries regarding information such as schedules, accommodations, procedures, and policies. Assist to plan routes, itineraries, and accommodation details 3.
Compute fees, using schedules, rate books and computers 4. Offer transfer to Concierge for additional revenue opportunity
5. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail and computers
Work Activities :
People Skills :
Product Knowledge :
Standards :
Respond swiftly and effectively in any hotel emergency or adverse safety situations
Schedule :
Work setting :
Remote after In-person 2-3 months training
Education :
High school or equivalent (Preferred)
Experience :
Requirements
Qualifications :
Work Context :
Requires repetitive movement and sitting for long periods. Requires using hands to handle, control, or feel objects, tools or controls.
Requires face-to-face discussions with individuals or teams. Requires writing letters and memos. Requires use of electronic mail and telephone conversations.
Requires contact with others (face-to-face, by telephone, or otherwise). Requires dealing with unpleasant, angry, or discourteous people, including potential / actual conflict situations.
Includes exposure to sounds and noise levels that may be distracting or uncomfortable. Requires making decisions that impact the results of co-workers, clients or the company.
Requires repeating the same physical and mental activities over and over.
Requires being exact or highly accurate. Requires meeting strict deadlines. Requires work with external customers or the public.
Requires working with others in a group or team. Requires working indoors in environmentally controlled conditions. Job tasks may be performed in close physical proximity to other people.
Job Type : Full-time
Pay : From $18.00 per hour
Benefits
Last updated : 2024-05-12
Full Time
$39k-51k (estimate)
05/13/2024
06/21/2024
sanibelcaptivabeachresorts.com
Captiva, FL
The job skills required for Reservation agent include Customer Service, Communication Skills, Attention to Detail, Verbal Communication, Confidentiality, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Reservation agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Reservation agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Reservation agent positions, which can be used as a reference in future career path planning. As a Reservation agent, it can be promoted into senior positions as a Travel Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Reservation agent. You can explore the career advancement for a Reservation agent below and select your interested title to get hiring information.
If you are interested in becoming a Reservation Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Reservation Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Reservation Agent job description and responsibilities
Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
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Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
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Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
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Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins.
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Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Reservation Agent jobs
Appointments provide the agents the opportunity to provide a higher level of service to their clients.
01/26/2022: Vallejo, CA
Some jobs offer their Reservation Agents bonuses or perks for reaching monthly or quarterly goals, while others may place a minimum requirement for their Reservation Agents to meet.
04/05/2022: Killeen, TX
Check on the availability of accommodations or transportation on a traveler's desired travel dates.
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Tracks future room availability's on the basis of reservations.
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Provide support to customers who have already made a travel purchase by confirming, changing or canceling reservations.
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Step 3: View the best colleges and universities for Reservation Agent.