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Onboarding Specialist
Sangoma Atlanta, GA
$66k-86k (estimate)
Full Time 1 Month Ago
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Sangoma is Hiring an Onboarding Specialist Near Atlanta, GA

Onboarding Specialist
Sangoma is the technology leader in the new era of world-changing innovation for business communications and we are currently searching for an Onboarding Specialist who is looking to join an exciting cross-departmental team. The ideal candidate will be responsible for effectively working new orders into the internal process.
Your Role:
  • Perform QA checks on new system, equipment and service orders
  • Analyze and assign task tickets to the Onboarding Team
  • Appropriately monitor order exceptions and unique customer situations
  • Track and log changes, escalations and corrections following best practices discipline and utilizing company metrics
  • Manage installation expectations through daily communication via phone, email and our online ticketing system
  • Proactively determine all technical and contractual requirements are met prior to a system ships
  • Initiative to own assigned tasks from inception to resolution
  • Communicate FOC (firm order commitment) dates and manage rejections in a timely manner
  • Utilize corporate web portal services and vendor web portal services.
  • Participate in special projects as assigned.
  • Eager to learn new technologies, be able to work outside normal business hours.
Your Background:
  • Proficiency and demonstrated skill using Microsoft Excel
  • Ability to multi-task and perform well under pressure
  • Strong written and verbal communication skills
  • Excellent interpersonal, project/task management, oral and written communication.
  • Comfortable with technologies such as smart phones, phone systems, voice mail and web-based services.
  • Experiences in VoIP implementation and service delivery desired
  • Number Porting knowledge a plus
  • A minimum of 2 years of experience in a similar position with a technology company preferred
What We Offer:
  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
  • Matching 401K program - 100% match on 4%.
  • Flexible Time Off & Company Holidays
  • Entrepreneurial work environment partnered with high growth career opportunities
Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?
Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.
Sangoma is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
You must be authorized to work in the United States on a full-time basis for any employer. No agencies, Please.

Job Summary

JOB TYPE

Full Time

SALARY

$66k-86k (estimate)

POST DATE

04/14/2023

EXPIRATION DATE

05/25/2024

WEBSITE

sangoma.com

HEADQUARTERS

HUNTSVILLE, AL

SIZE

200 - 500

FOUNDED

1984

CEO

GEORGE GREEN

REVENUE

<$5M

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About Sangoma

Sangoma Technologies is a trusted leader in value-based Unified Communications (UC) and UC as a Service (UCaaS) solutions for SMBs, enterprises, OEMs, carriers, and service providers. Sangomas Voice over IP offerings include on-premises and cloud-based phone systems, SIP trunking services, and telephony hardware. Sangomas products and services are used in leading PBX, IVR, contact center, carrier networks, and data communication applications worldwide. Sangoma is the primary developer and sponsor of the Asterisk project, the worlds most widely used open source communications software, and the ...FreePBX project, the worlds most widely used open source PBX software. Businesses can achieve enhanced levels of collaboration, productivity, and ROI with Sangoma. Everything Connects, Connect with Sangoma! Founded in 1984, Sangoma Technologies Corporation is publicly traded on the TSX Venture Exchange (TSX VENTURE: STC). Additional information on Sangoma can be found at: www.sangoma.com. More
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If you are interested in becoming an Onboarding Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Onboarding Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Onboarding Specialist job description and responsibilities

Emailing new hires with details about the company, including parking information, work schedules, and dress codes are some pf tge few responsibilities of the onboarding specialist.

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Since this is in line with human resource, onboarding specialist are responsibble in providing new hires with manuals, guidelines, and passwords, as needed.

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Detailing all new hires' initial tasks and answering any queries.

01/20/2022: Galveston, TX

They alaso ensure new hires have the necessary technical assistance to set up their hardware and software.

02/09/2022: Huntsville, AL

Gathering and filing all paperwork related to new hires, including contracts and non-disclosure agreements.

02/15/2022: Altus, OK

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Onboarding Specialist jobs

Seek Out Situational Adaptability.

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Assign a partner to the newly hire for the first 90 days.

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Customize onboarding for each new hire.

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Create a standard operating procedure.

01/08/2022: Charlotte, NC

Arrange product and company demos and presentations.

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Step 3: View the best colleges and universities for Onboarding Specialist.

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