Role : IT Planning and Onboarding Specialist

Location : Remote

Long term contract

The IT Planning and Onboarding specialist is responsible for planning, coordinating, and supervising all activities related to the design, development and implementation of processes and goals for customer onboarding set forth by business (internal and external stakeholders) that align with IT best practices . Manages a team and/or Team Leads, establishing goals and objectives, managing performance and deliverables and developing and mentoring staff. Manages performance and deliverables from a global workforce of associates and vendors that may be operating from various time-zones.

JOB RESPONSIBILITIES:

• Partnering with Business Executives and driving onboarding of new customers sales ranging from $40M to over $1B annually of new business per customer.
• Partners with the Business Sponsor and delivery teams to determine technical feasibility of proposed changes for their business area
• Develops partnerships with business leadership to ensure goal alignment, execution, and success
• Partners with external stakeholders to deliver mutual assured success.
• Collaborates cross-functionally across IT to ensure internal/external customer success
• Triages and communicates issues impacting internal/external stakeholders
• Lead strategic planning with business customers and in the annual operational planning cycle
• Provides functional management for Project Managers delivering business area efforts
• Oversees determination of scope and business requirements for changes in their business area
• Reviews and approves proposals for the utilization of IT resources and techniques to systems or infrastructure,

processes, and procedures, works with external vendors as needed

• Manages the execution and delivery of department projects, including problem definition, and recommendation of

changes to systems, infrastructure or processes

• Maintains customer relationship and integration of activities through regular communications with business/IT

managers and directors

• Identifies and coordinates activities requiring resources across the Information Technology Department
• Develops project plans including resource and budget requirements; provides input into budgeting process

regarding area expenses such as travel, training, etc.

• Accountable for all aspects of managing the team including; setting goals and objectives, managing performance,

developing associates, staffing, promotions and salary administration, manages performance utilizing organization’s performance management system, practices and tools; applying them to developing and improving individual, team, and organizational performance

• Stays abreast of emerging technologies and trends in Information Technology disciplines and retail business areas the company serves in order to drive innovation into the organization
• Maintains an environment where all understand, and are committed to, providing excellent service to internal and external customers
• Contributes to the ongoing evolution of process/methodologies that pertain to the software development lifecycle, people management, business process or information services
• Performs other duties as assigned

JOB REQUIREMENTS:

Education/Certification:

• Bachelor’s degree in management information systems, computer science, or related discipline is preferred
• ITIL Foundations certification preferred
• Advanced Degree preferred

Experience:

• 8 – 10 years of relevant of Information Technology experience required
• 2– 4 years’ experience leading a team(s) made up of associate and contract resources in multiple locations,

including offshore required

• Demonstrated ability to influence key Technical Service and Business leaders
• Managing conflicting approaches aligned to strategic roadmap
• Knowledge:
  • Experience in Supply Chain business practices and associated industry software tools
  • Must have strong computer skills and be proficient in use of Microsoft Office applications
  • Exposure to methodologies and specific quality assessment/certifications such as SDLC, PMP

Skills/Abilities:

• Excellent written and verbal communication skills, strong customer focus and demonstrated ability to work in geographically dispersed teams
• Ability to manage competing priorities
• Ability to create process and process design where none or little exists
• Ability to create strategic landscape that delivers against IT goals
• Ability to build strong teams across dispersed work locations, including mentoring and providing developmental goals
• Role : IT Planning and Onboarding specialist

  Location : Remote

  Long term contract

  The IT Planning and Onboarding specialist is responsible for planning, coordinating, and supervising all activities related to the design, development and implementation of processes and goals for customer onboarding set forth by business (internal and external stakeholders) that align with IT best practices . Manages a team and/or Team Leads, establishing goals and objectives, managing performance and deliverables and developing and mentoring staff. Manages performance and deliverables from a global workforce of associates and vendors that may be operating from various time-zones.

  JOB RESPONSIBILITIES:

  • Partnering with Business Executives and driving onboarding of new customers sales ranging from $40M to over $1B annually of new business per customer.
  • Partners with the Business Sponsor and delivery teams to determine technical feasibility of proposed changes for their business area
  • Develops partnerships with business leadership to ensure goal alignment, execution, and success
  • Partners with external stakeholders to deliver mutual assured success.
  • Collaborates cross-functionally across IT to ensure internal/external customer success
  • Triages and communicates issues impacting internal/external stakeholders
  • Lead strategic planning with business customers and in the annual operational planning cycle
  • Provides functional management for Project Managers delivering business area efforts
  • Oversees determination of scope and business requirements for changes in their business area
  • Reviews and approves proposals for the utilization of IT resources and techniques to systems or infrastructure,

• processes, and procedures, works with external vendors as needed

  • Manages the execution and delivery of department projects, including problem definition, and recommendation of

• changes to systems, infrastructure or processes

  • Maintains customer relationship and integration of activities through regular communications with business/IT

• managers and directors

  • Identifies and coordinates activities requiring resources across the Information Technology Department
  • Develops project plans including resource and budget requirements; provides input into budgeting process

• regarding area expenses such as travel, training, etc.

  • Accountable for all aspects of managing the team including; setting goals and objectives, managing performance,

• developing associates, staffing, promotions and salary administration, manages performance utilizing organization’s performance management system, practices and tools; applying them to developing and improving individual, team, and organizational performance

  • Stays abreast of emerging technologies and trends in Information Technology disciplines and retail business areas the company serves in order to drive innovation into the organization
  • Maintains an environment where all understand, and are committed to, providing excellent service to internal and external customers
  • Contributes to the ongoing evolution of process/methodologies that pertain to the software development lifecycle, people management, business process or information services
  • Performs other duties as assigned

• JOB REQUIREMENTS:

  Education/Certification:

  • Bachelor’s degree in management information systems, computer science, or related discipline is preferred
  • ITIL Foundations certification preferred
  • Advanced Degree preferred

• Experience:

  • 8 – 10 years of relevant of Information Technology experience required
  • 2– 4 years’ experience leading a team(s) made up of associate and contract resources in multiple locations,

• including offshore required

  • Demonstrated ability to influence key Technical Service and Business leaders
  • Managing conflicting approaches aligned to strategic roadmap
  • Knowledge:
    • Experience in Supply Chain business practices and associated industry software tools
    • Must have strong computer skills and be proficient in use of Microsoft Office applications
    • Exposure to methodologies and specific quality assessment/certifications such as SDLC, PMP

• Skills/Abilities:

  • Excellent written and verbal communication skills, strong customer focus and demonstrated ability to work in geographically dispersed teams
  • Ability to manage competing priorities
  • Ability to create process and process design where none or little exists
  • Ability to create strategic landscape that delivers against IT goals
  • Ability to build strong teams across dispersed work locations, including mentoring and providing developmental goals