Director of Catering, Full Time

We're hiring a Director of Catering for Sandia Golf Club!

At Troon, we believe our Associates are our greatest strength and competitive advantage. Whether you are looking to take your career to the next level or have a long-standing passion for hospitality and customer service, there’s an exciting new opportunity for you at Sandia Golf Club. Engage with guests from all over, providing a first-class experience and dedicated service they will carry with them long after they’ve left our premises.

Ideal candidates are organized, customer service-centric, and detail-oriented. Additionally, they can strategize the entire vision and process, down to following through on all event and sales planning and execution. The Director of Catering is also responsible for achieving sales and profit goals for all catering and events operations through marketing campaigns, prospecting, and membership programs, while tracking all interactions and touchpoints in the Club’s sales automation system.

Ideal candidates have flexible schedules with availability to work weekends and holidays, as needed.

Our team has made a conscious effort to ensure strong protocols are in place to keep you and our patrons safe, so you can focus on the customer experience, camaraderie, and dining room management.

For more information on our open opportunities, apply today!

Pay: $55,000 commission

Responsibilities

• Achieve sales/profit goals of the Club's catering/events operation
• Help develop catering sales budgets and marketing plans
• Develop and implement programs and activities that increase and retain events in the Club, including, but not limited to, telephone sales campaigns, direct marketing campaigns, networking events, open house events, and the like
• Utilize salesforce.com daily to build and maintain an events prospect database, track all communications and activities with those prospects, and record all sales made
• Respond to prospect inquiries, conduct tours and meetings for prospective events, and sell events
• Oversee the development/preparation of contracts for all events
• Helps prospects (including Members) plan special events including menus, entertainment, theme, decorations and other aspects
• Recommend refinements for catered events to include floral arrangements, table settings and room appointments; recommend the purchase of equipment and supplies
• Work with the Club's General Manager to determine selling prices and menus for catered events
• Schedule all banquet event functions, prices and prepares event proposals, collects signed contracts and deposits
• Transmit the necessary information about all events to the appropriate support staff
• Ensure smooth execution of events by inspecting finished arrangements and collaborating with appropriate department heads
• Plan and coordinate details of catered events to include determining specifications and quantities of goods to order, determining manpower levels, recommending personnel assignments, scheduling space and facilities, and communicating menu information to production staff
• Ensure that arrangements are made to set up rooms, provide service and clean areas after events
• Develop, implement and monitor standards of service and coordinate catering activities to ensure that a high quality of production and service is consistently maintained
• Regularly evaluate services and determine means by which to upgrade quality of catered events
• Attend important events to foster relationships that are important to generate event referrals and other club business opportunities
• Participates in outside activities that are judged appropriate by the General Manager and/or Troon regional team to enhance the presence of the property in the local community
• Work with the Club's GM and Troon regional team to create sales materials/collaterals
• Participate in Troon monthly sales calls and/or meetings and the annual Troon sales meeting
• Perform other duties as assigned.

Education and Experience Requirements

• Rigorous sales experience (3-5 years minimum) in catering sales, preferably in a club setting, and a proven track record of selling weddings and banquet
• Superior sales skills in prospecting, communication, and closing
• Present a professional appearance with a pleasant and mature demeanor
• Excellent written and oral communication skills
• Must be highly organized, efficient and detail oriented
• Must have excellent interpersonal/relationship skills
• Must be comfortable in the use of CRM/sales automation systems (i.e., salesforce.com)
• Must be proficient in the use of Microsoft Word, Excel, Outlook, and PowerPoint
• Knowledge of the South Florida private club market is preferred
• A four-year college degree preferred, but not required

Working Conditions

• While performing the duties of this job, the employee is regularly required to reach with hands and arms
• The employee is often required to stand, walk, and use hands to finger, handle, feel or operate objects, tools or controls
• They will occasionally be required to balance, stoop, twist upper body, kneel, and climb
• The employee must be able to lift and/or move up to 30lbs occasionally
• Specific vision abilities include close, distance, color, and peripheral vision, and depth perception
• Moderate exposure to extreme cold, heat, working outdoors, chemicals, pesticides, gasoline, vibration, pollen, dust, mechanical hazards and electrical hazards
• Noise level is typically moderate to loud
• Work extended hours during golf and holiday season
• Work weekends and holidays

About Troon

Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit https://www.troon.com/.