42 MEMBER SERVICES REPRESENTATIVE Jobs in Albuquerque, NM
Sandia Area Federal Credit Union is Hiring a MEMBER SERVICES REPRESENTATIVE Near Albuquerque, NM
Position Type
Full Time
Education Level
High School Degree or Equivalent
Travel Percentage
None
Job Shift
Day
Job Category
Banking
Description
Location:
Rutledge Operations Center
Starting Salary:
$16.00 hourly or more based on experience.
Schedule:
Must be able to work a flexible schedule totaling 40 hour a week.
Monday - Friday 9:30AM to 6:00PM
Saturday 9:00AM to 1:00PM
What we can offer you:
Medical, Dental, & Vision
Optional Insurance Coverages Available
Tuition Reimbursement
Performance & Referral Incentives
Paid Holidays
Vacation, Birthday, Floating Holiday, Sick leave
401(k) with Employer Match
Pension Plan
OVERALL JOB PURPOSE:
The Member Services Representative position is responsible for providing quality member service delivery by telephone, process transaction requests, loan applications and provide product service and rate information. The duties of this position include but are not limited to:
DUTIES AND RESPONSIBLITIES:
- Maintain knowledge of Credit Union operations, including policy and procedure manuals
- Comply with security procedures by participating in dual control functions, and interpreting forms and memos regarding members or other departments
- Explain the features and benefits of all Credit Union products and services to recommend and cross sell Credit Union products/services, as appropriate
- Provide deposit, loan rate and service information
- Establish new suffix accounts
- Process LOC advances and wire transfers
- Provide merchant verifications and loan payoffs
- Process loan applications, check orders, and credit card payments
- Relay appropriate information in response to member inquiries
KNOWLEDGE, SKILLS AND ABILITIES:
- High school degree or equivalent required
- Minimum two years financial institution experience required with progressive responsibilities in operations procedures
- Technical study in Business Administration or related field preferred
- Must possess the ability to type accurately and operate a data entry terminal
- Requires excellent interpersonal communication skills to ascertain members' needs and handle member problems
- At ease selling Credit Union products and services
- Excellent oral and written communication skills
- High level of analytical ability where problems are complex (i.e. transaction, loan problems)
- High level of organizational skills
- Must be able to lift up to 10 lbs
Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.
SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Summary
Full Time
$32k-39k (estimate)
05/05/2024
05/18/2024
sandia.org
ALBUQUERQUE, NM
100 - 200
1956
JOE BACA
$10M - $50M
Business Services
Related Companies
About Sandia Area Federal Credit Union
Sandia Area Federal Credit Union is the states fifth largest credit union with locations in Albuquerque, Rio Rancho, and Santa Fe. We are a member-owned financial co-op that is federally insured by NCUA. We extend membership to people and organizations who embrace the values of Permaculture, or live, work, worship, volunteer, or attend school in the city of Rio Rancho, or Bernalillo, Cibola, Torrance, or Valencia county. Our members have access to nearly 30,000 free ATMs nationwide, state-of-the-art Mobile and Online Banking, and protection when using debit cards through EMV chip technology. S...andia Area offers complete banking solutions for all your business needs regardless of the size. Whether you're a sole proprietor, a non-profit, or large enterprise organization, Sandia Area offers Better Business Banking solutions, an exceptional member experience, and local, personalized service you cant find anywhere else. Partner with Sandia Area to achieve your business objectives, and start growing with a credit union who understands local business. Looking for a long-term career that offers professional advancement and growth? Join Sandia Area Federal Credit Union. Our employee benefit package includes comprehensive medical, dental, and vision, a 401(k) with employer match, a defined benefit pension plan, paid federal holidays, paid vacation, paid birthday leave, paid sick leave, and competitive salaries and incentives. Visit sandia.org/careers to view our current openings. We are committed to improving the well-being of our members, our community, and our environment. We actively contribute donations and sponsorship's to nonprofits that align with our 4 pillars of community support, including: Community Outreach, Environment and Permaculture, Education and STEAM, and military members and their families.
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The following is the career advancement route for MEMBER SERVICES REPRESENTATIVE positions, which can be used as a reference in future career path planning. As a MEMBER SERVICES REPRESENTATIVE, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary MEMBER SERVICES REPRESENTATIVE. You can explore the career advancement for a MEMBER SERVICES REPRESENTATIVE below and select your interested title to get hiring information.
