Description

Summary:

Assist the General Manager in managing the overall operational and fiscal performance of the facility in compliance with Touchstone Golf’s policies and procedures. Learn how to manage all aspects of Club operations including the relationships between management and ownership, members, guests, employees and community. Work in conjunction with the General Manager to develop and implement operational, marketing and business plans and strategies. Establish and administer service and operational standards as well as quality performance guidelines for all operating functions and staff. Ensure execution of business plan, membership recruitment and retention strategies.

Essential job functions:

• The Assistant General manager will work to learn the duties required of a General Manager at Touchstone.
• In the absence of the General Manager this position will oversee and direct all key department operations to include: Agronomy, Golf Operations, Food and Beverage, Memberships and Marketing.
• Ensure proper accounting procedures including cash handling. Deposits must be made daily.
• Ensure the quality of the customer service activities in all departments. Formulate general plans and oversee their implementation towards achieving service excellence at the club.
• Ensure the club’s assets, including facilities and equipment, are properly maintained and secured.
• Direct activities to optimize profit while meeting market position (experience) goals.
• Effectively communicate with staff, ownership, vendors and management organization in a timely manner. This includes voicemail and email.
• Check course/weather conditions for playability and safety; minimum first aid CPR.
• Work with the GM to understand labor management in all departments by reviewing weekly schedules to ensure appropriate staffing levels to obtain customer service standards and job efficiencies.
• Address any safety issues immediately.
• Provide inspirational leadership, direction, supervision, and guidance to all staff members in accord with Touchstone’s culture and mission statement to provide positive employee morale and performance standards.
• Work closely with the operational support staff provided at Touchstone Golf and make sure that key department heads are involved as well.
• Meet weekly with Sales Coordinator to plan, coordinate and provide direction for upcoming events and to gain additional knowledge of the current market.
• Promotes and follows all current and future company and course policies and rules.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

Physical Demands:

• Must be able to frequently sit, stand, bend, kneel, walk and crouch.
• Ability to lift up to 30 lbs., and to lift overhead and push/pull, move lighter objects.

Qualifications:

• Two or four-year college degree
• 2 or more years of experience in a similar role
• PGA or LPGA Certification a positive but not required

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the co-worker. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.