The Resident Service Coordinator is a non-supervisory position that provides case management, outreach, conducts assessments of households, and makes referrals which will address family and/or individual needs. Outreach, assessments, and referrals will promote resident stability, independence, health and self-sufficiency for residents who reside in public housing, housing choice voucher, or tax credit units. The Resident Service Coordinator is committed to working with people in a way that is nonjudgmental, non-intrusive, confidential and that promotes resident empowerment, autonomy and dignity. The Resident Service Coordinator promotes safe living environments and encourages the growth of the community to better meet the needs of individual residents in housing communities by increasing access to resources and facilitating self-advocacy.
Education
Required
At least one (1 ) plus years of college education in business, public administration, communication, or a related field.
Experience
Required
Two (2) years of related experience.
Must have the ability to learn and use cloud applications such as the Google GSuite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides. Understanding document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to: One drive, Outlook, Word, Excel and Powerpoint or MAC or PC desktop equivalent is acceptable.
Successful completion of a criminal history background check, education, and work history verification, and drug screening test.
Preferred Education and Experience
Ability to speak, write and read in Spanish is a plus.
Ability to learn cloud technologies such as LucidChart for diagram, workflow and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.
License Certificates
Required
Self-Sufficiency Service Coordination training and certification to be completed within the first year of employment.
Texas Class “C” driver’s license at the time of placement and insurable by the organization’s fleet and liability insurance carrier.
Must have the ability to earn certifications as required by assigned tasks.
Technical Skills
To perform this job successfully, the employee should have
Knowledge of de escalation techniques
Knowledge of Trauma Informed Care principles and guidelines
Knowledge of social service delivery systems.
General understanding of the Opportunity Home San Antonio’s Moving-to-Work (MTW) Plan.
Knowledge of holistic case management techniques.
Knowledge of procedures for planning, implementing, and maintaining a variety of social service programs.
Knowledge of:
- Issues impacting low-income individuals and families.
- Methods and techniques of effective case management and assessment skills.
- Social service programs and community resources.
Knowledge of recent developments, current literature, and sources of information related to social service program administration and implementation.
Knowledge of standard program evaluation methods and report writing procedures.
Ability to analyze problems identifies alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
Ability to assist Program Manager and on occasion, Public Housing Community Manager and/or property staff, as assigned.
Ability to form community partnerships and develop resources for program participants.
Ability to interpret and apply Opportunity Home San Antonio policies, procedures, rules and regulations.
Ability to prepare comprehensive reports and agendas for internal use and outside presentation.
Ability to communicate clearly and effectively, both verbally and in writing.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 30 pounds.
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office Environment
The noise level in the work environment is usually moderate.
High level of interaction with external/internal clients.
May be transferred or be required to work at different properties or sites for interim periods in order to support business needs.
Outside Environment
ADA StatementIn compliance with the Americans with Disabilities Act, the organization will make reasonable accommodation to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities, if it would not impose an “undue hardship” on the operation of the employer’s business.
EthicsAs a public agency, the organization is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness.
Equal Employment Opportunity Statement
Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Opportunity Home is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
DisclaimerThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time, without notice.