Position Description: ABOUT THE SAN ANTONIO BOTANICAL GARDEN
For 43 years, the San Antonio Botanical Garden (Garden) has inspired people to enrich lives through plants and nature. Recognized nationally for commitment to outstanding displays, botanical diversity, education, environmental stewardship, and experiences that connect people to the natural world, the Garden is a top San Antonio attraction that serves as a museum of plants, a tranquil escape, a living classroom, a research and conservation facility, and entertainment venue where art, architecture, music, and theater experiences come to life. For more than 368,000 annual visitors, the Garden features 38 acres of natural space in the heart of San Antonio. For more information, visit www.sabot.org.
Summary of Responsibilities:
The Membership Coordinator is a champion of the Garden assisting and collaborating with the Membership Manager in growing the SABG membership program to 13,000 households in 2023. The Membership Coordinator is responsible for accurately entering memberships into the Gardens database ensuring that all are coded correctly according to campaign, amount, and any reporting requirements that may apply; processing acknowledgments, ensuring that they are accurate and in keeping with the acknowledgment policy; running basic to complex queries from the database to successfully execute renewals, and maintaining the integrity of the database, making demographic, constituency, and other updates as necessary. Additionally, the Membership Coordinator will support the Development department to grow and retain Garden membership through member stewardship and events. Responsibilities:
Actively approach Garden guests to engage them in conversation to offer the appropriate product and/or program for their needs.
Provide accurate information to guests in a pleasant and knowledgeable manner.
Answer membership phone calls in a friendly and hospitable manner.
Assist with Member Events and customer facing on-site Membership promotion, and assist members with questions via email, phone, and in person, including, digital membership cards, selling tickets to events, and finding solutions to communication issues.
Communicate correct product information to guests regarding ticket prices, schedules, and upcoming Garden events.
Provide guests with information regarding activities conducted at the Botanical Garden.
Execute current strategies in stewardship, renewal, and upgrading of current members, acquiring new members, and guest conversion.
Generate and prepare member renewal letters, acknowledgments, and welcome series communications.
Process transactions and take payments.
Accurately complete paperwork and data collection for new and renewing members along with staff memberships.
Process email opt-out requests and ensure duplicate records are not created/merge duplicate records as needed.
Maintain a positive working relationship with other departments to ensure up-to-date Garden knowledge.
Assist and communicate membership updates and protocols with Guest Experience team members.
Collaborate and brainstorm to create new and innovative ways to improve member engagement.
Undertake other duties as assigned by department staff.
Qualifications:
Must embody the Gardens core values: Conservation, Education, Inclusion, Innovation, and Stewardship
Must be at least 18 years of age or older.
High School Diploma or GED required; Some college or related experience preferred.
Must have excellent oral and written communication skills.
Must be able to responsibly handle money.
Must be able to take direction from others in a fast-paced environment.
Working knowledge of Microsoft Office Suite.
Must be able to work independently and as part of a team.
Ability to solve complex problems.
Approach projects and tasks with a sense of urgency.
Strong organizational skills, self-motivation, and attention to detail.
Strong interpersonal, communication, and decision-making skills
Flexibility in work schedules with the ability to work some evenings, weekends, and holidays.
Two years plus demonstrated excellent customer service experience.
Proficiency with ticketing software/data entry systems/point-of-sale systems
A strong work ethic, ability to maintain and model high personal, ethical, and professional standards, as well as an outgoing and positive personality.
Working knowledge of Altru a plus
CONFIDENTIALITY
The Membership Coordinator will be privy to confidential information and must ensure that information is dealt with in the strictest of confidence and discretion.
COMPENSATION
Compensation will be commensurate with the qualifications and experience of the individual.