About the role:

We’re looking for a Senior Manager of Brand Communications to join our team. This person will primarily own our customer and data communications programs and so should be adept at finding the nexus between narratives that move strategic business objectives forward and stories that resonate externally with media. Cross-functional collaboration, creativity, trend-spotting, vivid writing ability, and media relations are all skills you should spike in (and enjoy!).

For customer storytelling, you will work closely with Customer Marketing to showcase customer success stories that build awareness and drive further adoption of Samsara. You'll have ownership to think strategically and creatively to develop high-impact programs with customers at the heart.

For data storytelling, you will lead a cross-functional team spanning Data Science, Content Marketing, Design, and Communications in building a robust data program that ties Samsara to relevant trends and showcases the power of our platform. You will also work closely with the Content Marketing team on our annual State of Connected Operations report, leading the communications strategy behind it.

Samsara’s strength is directly linked to the impact our customers get from our data platform. This role is at the center of telling that story. If you’re a creative storyteller at heart, we’d love to hear from you!

This role is open to candidates residing in the US except the San Francisco Bay Area (125 mi. radius from 1 De Haro St, San Francisco) and NYC Metro Area (50 mi. radius from 131 W 55th St, New York).

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara.

In this role, you will:

• Build and maintain strong relationships with relevant media
• Contribute to team goal-setting, reporting, and cross-functional campaigns
• Prepare communications materials including messaging and talking points, statements, pitches, press releases, blog posts, and presentations
• Prepare, media train, and staff spokespeople for press interviews, as well as speaking engagements as needed
• Customer storytelling
  • Partner with Customer Marketing to identify strong customer storytelling opportunities that can be used across the team
  • Participate or lead customer discovery calls and interviews to capture their story
  • In partnership with our agency, secure media opportunities for our customers, develop prep materials and facilitate interviews
  • Lead external communications for our customer awards program
  • Source and provide customer references or speakers for product launches, incoming media opportunities and exec interviews
  • Foster long-term customer engagement opportunities
• Data storytelling
  • Own Samsara’s data storytelling program, leading cross-functional team in identifying narratives and telling them across a variety of channels (owned, earned, paid)
  • Build a playbook to improve our data storytelling process throughout the year
  • Leverage data to enhance cross-functional communications campaigns and announcements
  • Lead external communication for our State of Connected Operations report
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 7 years of experience in communications
• Exceptional writing ability
• Outstanding project management and organizational skills
• Experience in communications tools such as Onclusive and Airtable
• Proactivity and close attention to detail
• Bachelor's degree

An ideal candidate also has:

• Past experience with data storytelling programs and/or role in data journalism
• Someone with agency experience is preferred