Position Summary...

What you'll do...

• Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates;
• communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines;

ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

• Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members;
• processing memberships, upgrades, and credit accounts; encouraging membership renewals; participating in sales and marketing events;

completing and maintaining marketing recaps and other required documentation; striving to meet membership goals; and promoting the value of Sam's Club products and services.

• Provides and ensures member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions;
• locating merchandise; providing guidance and support to members regarding self-service technology; assisting members with transactions utilizing registers or self-checkout area;

and ensuring club pick up orders are filled.

• Oversees assigned area of responsibility by handling claims and returns; zoning the area; arranging and organizing merchandise;
• identifying shrink and damages; organizing and maintaining availability of carts / flatbeds; assisting members with transporting items;

utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.

• Completes accounting records, files, transactions, and other required documentation by following accounting office procedures;
• providing funds for proper register operation; creating and interpreting financial analysis reports; assisting with accounting-related investigations;
• preparing daily deposits; preparing and overseeing Cash Fund Transfers; investigating overages and shortages in cash register drawers and accounting office;

and maintaining confidentiality and accuracy of financial and personal information.

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners;

Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices;

implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities;
• coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved;

and modeling and helping others with how to adapt to change or new challenges.

Minimum Qualifications...

Minimum Qualifications

6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience

Must be 18 years of age or older

Preferred Qualifications...

Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Primary Location...

2470 W MASON ST, GREEN BAY, WI 54303-4711, United States of America

Last updated : 2024-04-20