Position Summary...

What you'll do...

Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns;

zoning the area; arranging and organizing merchandise; and identifying shrink and damages.

Provides member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs;

assisting members with purchasing decisions; assisting members with locating merchandise.

• Provides member service by maintaining self-checkout area; resolving member issues and concerns; promoting Sam's Club products and services;
• providing guidance and support to members regarding self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types;

assisting members with transactions utilizing self-checkout area.

Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures;

maintaining paperwork, logs, and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices.

Assists with the training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality;

delivering new program rollout training; and providing continuous learning and process improvement opportunities.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;

and applying these in executing business processes and practices.

• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners;
• identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities;

Minimum Qualifications...

Preferred Qualifications...

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications

Primary Location...

1000 N WESTHILL BLVD, APPLETON, WI 54914-5792, United States of America

Last updated : 2024-05-12