Dunkin’ Restaurant Manager!

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin', or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners solely responsible for their employees and set their wage and benefit programs that vary among franchisees.

 Summary

A Restaurant Manager is responsible for providing robust and positive leadership to their team to deliver outstanding and friendly guest experiences, operational excellence and for helping to build profitable top-line sales. They are responsible for the overall operation of the restaurant according to Dunkin Donuts standards, franchisee standards, and in compliance with all applicable laws.

Responsibilities Include

Team Environment

• Hire, train and develop their employees
• Communicate job expectations to their employees
• Plan, monitor, appraise and review their employee’s job performance
• Provide coaching and feedback; disciplines when appropriate

Operational Excellence

• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards and systems are executed
• Prepare and complete action plans; implement production, productivity, quality, and guest service standards. Complete audits and implement plans to drive system improvements

Profitability

• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs, including team training, marketing, and sampling
• Set sales goals and track results

Competencies

Guest Focus

• Understands and exceeds guest expectations, needs, and requirements
• Develops and maintains guest relationships
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Problem Solving and Decision Making

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
• Identifies root cause of a problem and implements a solution to prevent recurring
• Empowers others to make decisions and resolve issues

Building Effective Teams

• Identifies and communicates team goals
• Monitors progress, measures results, and holds others accountable
• Creates strong morale and engagement within the team
• Accepts responsibilities for personal and team commitments
• Recognizes and rewards employees strengths, accomplishments, and development
• Listens to others seeks mutual understanding and welcomes sharing of information, ideas, and resources

Conflict Management

• Seeks to understand conflict through active listening
• Recognizes conflicts as an opportunity to learn and improve
• Resolves situations using facts involved, ensuring consistency with policies and procedures
• Escalates issues as appropriate

 Skills/Qualifications

• Fluent in English
• Minimum of 2-4 years for QSR experience 
• Math and financial management
• Restaurant, retail, or supervisory experience
• High School diploma, or equivalent

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off

Supplemental Pay:

• Bonus pay