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Client support specialist
Salsa Labs Remote, OR
$48k-61k (estimate)
Full Time 1 Month Ago
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Salsa Labs is Hiring a Remote Client support specialist

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033.

We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact.

Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies.

Learn more at bonterratech.com.

What you’re good at :

You are passionate about progressive causes, are good with technology, and are willing to work with lots of different organizations that need our help.

You have at least two years' experience working with compliance, fundraising, and / or email tools, for political campaigns, unions or nonprofits.

You have used Bonterra's Fundraising & Engagement tools, NGP8, VAN, or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization.

You have excellent oral and written communication skills, and strong critical thinking, logical problem-solving ability, and a willingness to learn.

You have a professional phone manner and undying patience, and proven ability to self-motivate and demonstrated work ethic

You’re detail-oriented, great at following up and don’t let things slip through the cracks.

Bonus Points

Previous experience teaching or training, including activities such as mentoring, tutoring and / or software support.

Experience in customer relations or an equivalent field, though not required, is valued;

Experience in HTML / CSS or SQL.

This position is part of a bargaining unit represented by CWA Local 1400, 2336 or 13000.

Compensation

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses / incentives, and equity.

US base salary range : $53,000 - $61,000

Please note that the compensation range specified in this job posting is applicable to candidates based in the United States.

For international applicants, actual salary offers may vary based on the local market compensation standards and will be determined in accordance with regional considerations, including but not limited to applicable laws, cost of living, and industry norms.

Our Culture :

Our comprehensive and competitive benefits include :

Generous Flexible Time Off (FTO) Policy

Equity for ALL regular, full-time employees from individual contributors to management - share in our success!

Up to 15 paid company holidays including some commemorating social justice events and self-care

Paid volunteer time

Resources for savings and investments

Paid parental leave

Paid sick leave

Health, vision, dental, and life insurance with additional access to health and wellness programs.

Opportunities to learn, develop, network, and connect

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.

Last updated : 2024-03-24

Job Summary

JOB TYPE

Full Time

SALARY

$48k-61k (estimate)

POST DATE

03/25/2024

EXPIRATION DATE

03/31/2024

WEBSITE

salsalabs.com

HEADQUARTERS

MINNEAPOLIS, MN

SIZE

50 - 100

FOUNDED

2007

TYPE

Private

CEO

LEE STAUFFER

REVENUE

$10M - $50M

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About Salsa Labs

Salsa Labs is a Maryland-based SaaS platform that provides services such as donor management, fundraising, advocacy, and marketing automation for non-profit organizations.

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The following is the career advancement route for Client support specialist positions, which can be used as a reference in future career path planning. As a Client support specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client support specialist. You can explore the career advancement for a Client support specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Client Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Support Specialist job description and responsibilities

Ensure positive client experience through high quality service and communication thereby attaining client retention.

01/29/2022: Spokane, WA

Handle client engagement document control and execute filing system policies.

03/29/2022: Temple, TX

They are responsible for the overall results of the support team plus hiring, training, and retention of support employees.

02/09/2022: Rock Hill, SC

Support requests pertain to usage questions or clarification of documentation.

02/22/2022: Pascagoula, MS

Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business.

03/10/2022: Reno, NV

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Support Specialist jobs

Client support specialists must be able to handle a variety of situations with professionalism and tact.

03/02/2022: Cedar Rapids, IA

Communicate clearly with customers.

04/03/2022: Yakima, WA

Positive feedback helps the client progress and move through negative self-talk, ambivalence, resistance and other hurdles.

02/21/2022: Wichita Falls, TX

Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.

04/07/2022: Detroit, MI

Dealing with customers and clients requires a lot of patience, kindness, and understanding.

03/15/2022: Spartanburg, SC

Step 3: View the best colleges and universities for Client Support Specialist.

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