23 Call Center Agent Jobs in Washington, DC
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Sales Bizlab is Hiring a Call Center Agent Near Washington, DC
Sales Bizlab is we are seeking a motivated and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for our customers, providing assistance and resolving their queries in a timely and professional manner. You will be responsible for ensuring customer satisfaction and building positive relationships with our clients. If you have excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you.
Job: Full time
Monday to Friday
Weekends free
Pay Range:
$17.50 - $28.00 hourly
THIS WILL BE AN ON-SITE JOB
Location: Washington, DC
Responsibilities:
- Answering incoming calls and responding to customer inquiries in a timely manner
- Providing accurate information about our products and services to customers
- Resolving customer complaints and issues professionally and efficiently
- Ensuring customer satisfaction by actively listening to their concerns and providing appropriate solutions
- Maintaining a high level of professionalism and empathy when interacting with customers
- Processing customer orders, changes, and returns accurately
- Update customer information and call logs in the system
Requirements:
- High school diploma or equivalent
- Previous experience in a customer service or call center role preferred
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to handle a high volume of calls and work in a fast-paced environment
- Strong organizational and multitasking skills
- Proficient in using computer systems and navigating through multiple software applications
Bonus Points:
- Dental Insurance
- Disability Insurance
- Health Insurance
- Flexible Spending Account
Job Summary
Full Time
$39k-50k (estimate)
03/11/2024
04/24/2024
The job skills required for Call Center Agent include Customer Service, Call Center, Products and Services, Problem Solving, Communication Skills, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
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