• Strong Desktop support abilities in Windows 10, Microsoft 365 environment
• Imaging desktops and laptops, problem solving, providing support for applications
• PDQ and MDT for deployment and imaging (hard requirement) 
• Customer Service Focus 
  IT SUPPORT TECHNICIAN - JOB DESCRIPTION (Full Time Regular): We are seeking an IT Support Technician to join our information technology team.
• The ideal candidate will assist with technical support of desktop computers, servers, network, applications, and related technology used to operate the television station. Support includes specification, installation, and repair of computer systems and peripherals within established Enterprise Technology standards and guidelines. Activities require interaction with TV station personnel as well as with other members of the Enterprise Technology team to define requirements, deliver against project, and support goals. The position provides one-on-one consultancy to end users as required. The employee in this position also assists in the maintenance and testing of network, servers, and associated equipment. The position’s responsibilities require independent analyses, effective communication, and problem-solving skills. Collaborate closely with Broadcast Engineering providing technical support and oversight of converged platforms. Work is performed with little supervision, requires initiative and good judgment. Other duties assigned as deemed appropriate and necessary. Schedules are subject to change—candidates must be able to work late hours, overnight, weekends.

Key responsibilities:
• Includes the installation, configuration, and ongoing usability of desktop and laptop computers, mobile devices, applications, and related technology within established FTS standards and guidelines.
• Support a user base of approximately 175 employees.
• Recommend and perform hardware and software upgrades on systems to ensure security, reliability, performance, and longevity.
• Ensure systems interconnect seamlessly with diverse systems and Active Directory resources.
• Deploy new or upgraded technologies as required.
• Maintain hardware/software inventories for all managed technologies.
• Support the stations VMware virtual environment.
• Act as station’s Technology Manager backup and assist with maintaining station’s infrastructure.
• This includes but is not limited to technical support of the station’s servers on the “Primary Active Directory domain” and Broadcast environments.
• Activities will require interaction with other members of the FOX Enterprise Technology team, Station group and vendors to diagnose and resolve unique, non-recurring problems.
• All work performed requires initiative, good judgment and must be able to resolve issues and isolate faults methodically.
• Assist with the creation and maintenance of technical documents used for planning and support of local servers and networks.
• Must be able to follow defined procedure and processes and to deal with frequent change, and unexpected events.
• Exhibit sound and accurate judgment and logical reasoning. Must have the ability to learn quickly.
• Experience working with the following technologies is a plus:
• Networking: Basic IP networking and troubleshooting.
• OS: VMware, MS/Windows Server 2012 (and greater) and MS Windows 10.
• Hardware Platforms: HP Desktop, HPE ProLiant Servers, Tablets and Smartphones, Cisco Switches.
• Applications/Software: MS Office, Veeam, BackupExec, Ghost (or equivalent), OKTA, AWS workstations, CrowdStrike, ServiceNow, Tanium.

About the Company:
Saicon Consultants Inc.

Industry:
Broadcasting, Music, and Film