Description

SAIC is seeking a District SA Site Coordinator , to support the US Army Corps of Engineers RITS Program. Location : Concord, MA

PRIMARY RESPONSIBILITIES :

• Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments.
• Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval.
• Assist in storage and data management, specifically file and folder permissions.
• Primary POC for local server, network and telecom repair of District infrastructure components.
• Coordinate local response to IAVA vulnerability remediation.
• Coordinate Level 3 support to the District technical personnel.
• Primary escalation POC for after hours and VIP level support requests.
• Ensure the work schedules of SAIC and subcontractor employees are established, documented and coordinated to provide coverage during contractually required operating hours.
• Review current workloads and ticket distribution. In coordination with ITC, reassigns priorities to ensure service delivery metrics are met.

Responsible for SLR performance.

• Collaborate with the local ITC and Ops Officer to ensure the needs of the users are understood and appropriately addressed.
• Responsible for monitoring the technical performance of SAIC and subcontractor staff and reporting exemplary or disciplinary performance to the SAIC Division Manager.

Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition / disciplinary actions.

• Monitor the effectiveness of Service Delivery to the local site and reports discrepancies and escalations to the SAIC Division Manager.
• Provide weekly performance reports to the ITC and the SAIC Division Manager.

Qualifications

Required Education and Experience :

Bachelors and two years of experience; four (4) years of experience in lieu of degree.

Interim secret clearance is required prior to start; US Citizenship required.

Required Skills :

• Experience using Service Now or a similar ticketing system.
• Demonstrated professional experience with Windows Server 2012; Windows Server 2016.
• Demonstrated experience with VMware.
• Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.
• Comprehension of NTFS file share permissions.
• Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.
• Basic networking experience (TCP / IP, routing, SSH, OpenVPN)
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
• Must be an independent problem solver with troubleshooting, decision making and analytical skills.

Required Certifications :

• Current DoD 8570 IA Baseline Certification, IAT Level II (example : Security CE)
• Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy : SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Last updated : 2024-04-24