Description

Responsibilities/ Skills:
•Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues.
•Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems.
•Document, maintain, upgrade and replace hardware and software systems.
•Maintain, analyze, troubleshoot and repairs computer systems, hardware and peripherals.
•Provides end user training where required.
•Ability to shift between projects/tasks to keep up with workload.
•Strong communication/people skills
•Highly self motivated and directed, with attention to detail.
•Strong understanding of Windows operating systems and applications in a domain environment, including Windows 10 and Microsoft Office suites
•Experience with desktop encryption methods
•Working knowledge of virtualization technologies
•Experience with desktop image management
•Experience with anti-virus technologies and troubleshooting
•Familiarity with IOS, and Android mobile operating systems
•Basic understanding of TCP/IP, DNS, DHCP, and VPN configurations
•Ability to effectively configure, support and troubleshoot connection settings for Microsoft Outlook users in an Exchange environment
•Peripherals setup & support such as printers, scanners, etc.
•Other duties as assigned
Qualifications

TYPICAL EDUCATION AND EXPERIENCE:

• Bachelors and 0 years or more experience; Masters and 0 years related experience. Or will accept additional years experience in lieu of degree.
• Must have 1-2 years in deskside support
• Must be a US Citizen and must be able to obtain and DOE level Q clearance.

SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.