1 Computer User Support Specialist Job in St. Louis, MO
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Computer User Support Specialist
$68k-86k (estimate)
Full Time | IT Outsourcing & Consulting
1 Week Ago
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SAIC is Hiring a Computer User Support Specialist Near St. Louis, MO
Job Details
Job ID: 2405482
Location: ST. LOUIS, MO, US
Date Posted: 2024-04-15
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking a PC Technician, to support the US Army Corps of Engineers RITS Program. Location: Saint Louis, MO
Required Education and Experience:
Required Education and Experience:
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Location: ST. LOUIS, MO, US
Date Posted: 2024-04-15
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking a PC Technician, to support the US Army Corps of Engineers RITS Program. Location: Saint Louis, MO
Required Education and Experience:
- Bachelors and three (3) years or more experience; four (4) years of experience in lieu of degree.
- Experience using Remedy or a similar ticketing system.
- Demonstrated professional experience with Windows Server 2012; Windows Server 2016.
- Demonstrated experience with VMware.
- Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.
- Comprehension of NTFS file share permissions.
- Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.
- Basic networking experience (TCP/IP, routing, SSH, OpenVPN)
- Strong verbal and written communications skills.
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
- Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security CE).
- Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.
- Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).
- Prior USACE/ACE-IT experience.
- Experience working in a DOD environment.
- with an Interim Secret security clearance and ability to obtain a Secret.
- Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments.
- Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval.
- Assist in storage and data management, specifically file and folder permissions.
- Support operational transition of enterprise solutions into production.
- Primary POC for local server, network and telecom repair of District infrastructure components.
- Coordinate local response to IAVA vulnerability remediation.
- Coordinate Level 3 support to the District technical personnel.
- Primary escalation POC for after hours and VIP level support requests.
- Ensure the work schedules of SAIC and subcontractor employees are established, documented and coordinated to provide coverage during contractually required operating hours.
- Review current workloads and ticket distribution. In coordination with ITC, reassigns priorities to ensure service delivery metrics are met. Responsible for SLR performance.
- Collaborate with the local ITC and Ops Officer to ensure the needs of the users are understood and appropriately addressed.
- Responsible for monitoring the technical performance of SAIC and subcontractor staff and reporting exemplary or disciplinary performance to the SAIC Division Manager./ Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.
- Monitor the effectiveness of Service Delivery to the local site and reports discrepancies and escalations to the SAIC Division Manager.
- Provide weekly performance reports to the ITC and the SAIC Division Manager.
Required Education and Experience:
- Bachelors and three (3) years or more experience; four (4) years of experience in lieu of degree.
- Experience using Remedy or a similar ticketing system.
- Demonstrated professional experience with Windows Server 2012; Windows Server 2016.
- Demonstrated experience with VMware.
- Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.
- Comprehension of NTFS file share permissions.
- Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.
- Basic networking experience (TCP/IP, routing, SSH, OpenVPN)
- Strong verbal and written communications skills.
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
- Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security CE).
- Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.
- Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).
- Prior USACE/ACE-IT experience.
- Experience working in a DOD environment.
- with an Interim Secret security clearance and ability to obtain a Secret.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$68k-86k (estimate)
POST DATE
04/17/2024
EXPIRATION DATE
04/23/2024
WEBSITE
saic.com
HEADQUARTERS
LAKE HAVASU CITY, AZ
SIZE
15,000 - 50,000
FOUNDED
2013
TYPE
Public
CEO
RICHARD SPANGLER
REVENUE
$5B - $10B
INDUSTRY
IT Outsourcing & Consulting
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About SAIC
SAIC provides lifecycle services and solutions in the technical, engineering, and enterprise IT markets.
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