Job Purpose

Service customers by installing, servicing systems and products.

Primary Responsibilities

Service Technician perform a wide range of duties such as:

• Provide service and customer support
• Installation, startup, training, and service of OEM automation equipment
• Diagnose errors or technical problems and determine proper solutions
• Perform and assist with other duties as assigned
• Follow all customer’s procedures and protocols
• Build relationships with customers

Education & Qualifications

• 1-2 years of technical experience
• Ability to read electrical and mechanical schematics and PLC (programmable logic controllers) knowledge
• Ability to troubleshoot, test, repair, and service technical components
• Well versed in machine controls and have good mechanical aptitude
• Valid driver’s license and have or be able to acquire a valid passport
• Motivated with strong interpersonal skills

Work Conditions

This job operates in an office and plant environment. This role uses standard office equipment such as computers, phones, photo copiers, filing cabinets, fax machines, tools, and other machines.

Physical Requirements

This position is very active and requires standing, walking, and bending.

Ability to lift components up to 50 lbs.

Direct Reports

This position has no supervisory responsibilities.

Travel

Overnight and abroad travel is required.