Job Overview

Provide guests with a fully stocked and well-maintained mini bar. Responsibilities include but are not limited to taking accurate inventory of all in room mini bars, posting appropriate charges to the guest room bill, cleaning and defrosting the mini bars, maintaining, and stocking inventory and ordering inventory from the storeroom.

Responsibilities

• Distribute magazine every 1st week of the month.
• Check and keep track of the items that will be expired in one month.
• Make sure that mini bar is cleaned and free of dust.
• Clean refrigerator once every 3 months. Take out all beverages and wipe down the shelf.
• Clean mini-bar snack tray once every 2 months. Take out all the snacks and use micro-fiber to wipe the tray.
• Check the temperature of the refrigerator to make sure it’s working properly.
• Restocking / Inventory of refreshment center inventory
• Accurately charging of guest folios
• Complete accurately, and in a timely manner, any assigned paperwork.
• Complete work orders on any deficiencies found in the guest room.
• Keep guest room secure at all times.
• Clear all soiled In Room Dining Trays from rooms to elevator landing. Bring them to the dish pit.

Qualifications

Education / Formal Training

High school education or equivalent.

Experience

Previous experience in similar position of 3 months or longer.

Knowledge / Skills

• Must have high school graduate level mathematical aptitude, know ordering procedures and be knowledgeable of safe food handling processes.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be competent in oral and written English.
• Must have vision ability to read written communications and handle paperwork processing

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.

Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.

• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Bending / kneeling : Ability to bend to lower level cabinets and lift trays.
• Mobility : Maneuver in narrow areas and between seated guests.
• Continuous standing required to service guest functions; 100% of the time scheduled.
• Climbing approximately 12 steps 20% of 8 hours.
• No driving required.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment

Physically strenuous : prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment.

Going in the freezer temperatures can be -10 degrees.

Last updated : 2024-05-17