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Sage Group PLC is Hiring a Remote Technical Support Analyst

Responsibilities:

Some of what you will be doing: • You will be the voice and face of Sage when our customers need phone support for program or system errors with Sage Timeslips products • You will address software operational failures, installation, upgrade, migration, and performance issues - often delving into Windows system or networking issues and configuration. • You will use your empathetic and human-centered approach to go above and beyond for the customer • Using your passion for creating world-class customer experiences, you will build fantastic relationships in a fast-paced environment • You will help maintain and develop our self-service platforms (e.g. Sage City, Sage Knowledgebase etc.) in order to assist customers in helping themselves with these world-class tools. But wait, there’s more! Must-have: • Passion for creating world class customer experiences • Great listening and troubleshooting skills through active listening, meaningful questions, and an ability to break down processes into simplified steps • Excellent interpersonal skills, resiliency and of course a great sense of humor - we like to laugh and have fun too! • First-class team player participating with the team to achieve great things with a positive can-do attitude • Ability to adhere to a structured work schedule and efficiently self-manage work time • High School Diploma or GED • Ability to learn and apply technical knowledge • A reliable high speed internet connection • Customer Service/Support experience (2-3 years) Nice to have: • Windows PC admin skills such as: • Software installation and configuration • Directory/file structure • Network communication/connectivity • Backup/restore • AV systems • Knowledge of Sage Timeslips software • Knowledge of basic accounting Benefits and Compensation: • 21 days paid time off to start • 5 days paid time off to volunteer and give back to the community we live in through Sage Foundation • New parental leave – 18 weeks paid • Bonus potential 10% of salary per year • Comprehensive medical, dental and vision coverage • Paid tuition reimbursement per year • 401K contribution match (100% up to 4% of salary) • $360 FitBucks per year • Peer recognition and rewards program • All supplied equipment to setup your work from home office (laptop, docking station, screens etc.) • Campus activities and events Award winning culture and much more: According to our employee feedback on Comparably, we scored a 4.8/5 rating on our great company culture and our employees gave our CEO a score of 90/100. We also recently won awards for Best Company when it comes to diversity, compensation, women, work-life balance, leadership, and career growth - to name a few. Doesn’t this sound like the place you’d want to grow your career? What is it like working with us? Who is Sage: https://www.sage.com/en-us/company/about-sage/ Life at Sage: https://www.sage.com/en-us/company/careers/ How we make a difference: https://www.sage.com/en-us/company/sage-foundation/ Sage Business Cloud - SaaS for Every Business: https://www.sage.com/en-us/products/

Job Summary