Field Support Meter Analyst

The Field Support Group Meter Analyst position will report to Field Support Group Supervisor in Customer Operations. This position will be responsible for supporting the Metering Services organization by completing back-office work associated with field employees. The candidate will prioritize and complete meter readings, collections activities and other service order requests, in order to respond to our customers’ needs for electric service. They will need to investigate and resolve field issues referred from the field and add or amend Meter information to informational systems. This position also provides answers to questions from internal and external customers to ensure customers’ needs are met, accurate information is reported, and issues resolved.

Job Experience and Education

• College Degree Preferred but not required.

• Advanced Electric Metering Experience a plus

• Experience in the following areas: strong working knowledge of CSS and GPC Customer Service Standards, Watt-Net Plus, Knowledge of Sensus, IEE, RNI, familiar with Metering field service order work, service order management, Arms and Arms Reporter.

MAJOR JOB RESPONSIBILITIES:

Knowledge, Skills & Abilities

• Possess good organizational skills.

• Excellent interpersonal skills – individual should be able to interact with employees at all levels of the company.

• Support all SERP operation (storm emergency restoration preparation) and request. This includes being available 24/7 for emergency response.

• Ability to learn and understand field services technology, processes, systems and issues i.e. CSS, ARMS, and various Windows and field service software packages and applications.

• Monitor check off and refer field orders from the ARMS Check Off List

• Keep Watt-Net Plus updated with new account information, meter changes, functionality codes etc.

• Excellent oral and written communications skills in order to articulate direction of the organization and keep employees informed on current developments within the company.

• Must be able to solve problems proactively.

• Knowledge of GPC customer service policies and procedures and understand Region operations and linkage to Customer Field Services processes and procedures.

• Monitors service orders, supervisor WFMs, Delinquent orders, Unable to complete orders and other service orders requests.

• Coaches and provides developmental feedback on employees to supervisors if problems arise with back office work.

• Ability to interface with Region Energy Services, Billing Services, CCC, Safety and Health Advisor, Project Coordinators, System support & training and AMI network operations.

• Ability to ensure all meter reading, collections and meter service work is completed as requested.

• Is Knowledgeable and proficient with Microsoft Office.

Behavioral Attributes

• Behaviors consistent with Our Values

• Demonstrates leadership skills.

• Candidate must be a self-starter, values differences, builds strong relationships and instills trust at all levels while maintaining a strong customer focus.

• Ability to work across work groups, organizations, and regions

• Good interpersonal skills—ability to work with managers, peers, and contractors.

• Good problem resolution skills: ability to identify problems that hinder efficient order management.

• Proficient in oral and written communications;

• Good implementation skills

• A focus on the customer with the ability to adapt to change.

• Effective interpersonal and conflict resolution skills to build teamwork and trust.

• Excellent analytical, problem solving and decision-making skills.

• Self-motivated

• Focused on personal and team development.

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 4649

Job Category: Metering

Job Schedule: Full time

Company: Georgia Power