Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview

The Application Performance Monitoring Engineer will configure and maintain a scalable and robust monitoring and alerting systems. In addition, be a consultant for all performance monitoring tools (i.e., AppDynamics, ThousandEyes, Dynatrace, SolarWinds Hybrid Cloud Observability and Orion). Provide input on design and processes while partnering with application and infrastructure teams.

What you will do

• The Application Performance Monitoring Engineer will configure and maintain a scalable and robust monitoring and alerting systems. In addition, be a consultant for all performance monitoring tools (i.e., AppDynamics, ThousandEyes, Dynatrace, SolarWinds Hybrid Cloud Observability and Orion). Provide input on design and processes while partnering with application and infrastructure teams.

• Build, create, and automate reports and dashboards that reflect business priorities, metrics, and user experiences, as well as conduct system capacity planning analysis

• Collaborate with internal and external teams to create, deliver, and maintain automated alerts and notifications focusing on reducing the mean time to restore (MTTR).

• Actively participate in the incident response process and drive the triage and diagnosis of problems.

• Analyze data and process flows to determine the performance of existing hardware and applications (conceptual benchmarking)

• Review IT tooling industry best practices and determine suitability/applicability to the environment

• Interact with hardware, software, and platform vendors and assist with budget planning

• Performs other duties as assigned

• Complies with all policies and standards

Education Qualifications

• Bachelor's Degree Computer Information Systems, Information Technology, Computer Science, Business, or related or equivalent experience Required

Experience Qualifications

• 1-3 years Relevant experience Required

• Demonstrated ability to quickly define problems, draw valid conclusions, and drive decisions to support the enterprise Required

• Familiarity with building single pane of glass dashboards that provide key insights and analysis about environment health, capacity, and performance Required

• Experience as a Site Readiness Engineer is a plus Preferred

• Experience in reliability and maintenance or engineering Required

• Experience in reporting / analytic solution development. Required

• Experience with end-to-end monitoring and observability concepts, app support procedures, and other technical areas. Required

Skills and Abilities

• Dynatrace, SolarWinds Orion, ThousandEyes

• Preferred:OpsGenie, Nagios XL, AppDynamics, SolarWinds Hybrid Cloud Observability (Medium proficiency)

• Ability to earn trust and build credibility with key internal partners.

• Ability to take the initiative and work in a highly dynamic environment.

• Ability to work in a cross-functional and global environment.

• Demonstrated team player who can build strong relationships at all levels of the organization.

• Robust interpersonal, presentation, and communication skills. (High proficiency)

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

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This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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