1 Team Member/Customer Service Job in Middletown, CT
Safe Home Monitoring is Hiring a Team Member/Customer Service Near Middletown, CT
Overview
Safe Home Monitoring, Inc. continues to grow nationally and is looking for energetic, driven personalities to join our team! We are currently hiring customer service representatives to join our call center to deliver top-notch service to our customers in need of our support.
Ideal candidates demonstrate exceptional, traditional customer service skills and are extremely reliable. Our open floor plan in our call center makes for a very fun and competitive environment!
Safe Home Monitoring, Inc. is a company that challenges your abilities, promotes from within and offers incentive based compensation!
What your day would look like:
- First day - Orientation 9am - 5:30pm
- Continued daily training with your service team (teams range from 6 to 18 representatives)
- Answer incoming calls via Dialpad w/speech-to-text transcription and real-time assist cards
- Assist customers w/various requests - data entry changes, troubleshooting alarm equipment, scheduling service, etc.
- Upselling services and equipment
- Outbound customers w/satisfaction surveys to identify needs/concerns
- Renewing contracts, negotiating terms/pricing to retain accounts
- Generating referrals
Customer Service Representative Requirements:
- A professional appearance.
- Sales experience is not required but it is a plus.
- The ability to maintain a positive attitude and indestructible mindset.
- The ability to read, write, perform basic math, and navigate through multiple computer programs simultaneously.
- Bilingual representatives are needed and earn additional compensation...now servicing Puerto Rico!
Entry level candidates have the earning potential of $50K-$60K their first year!
Exciting environment, internal promotions, rewarding career opportunity!
Safe Home Monitoring, Inc. offers a base salary with commission, bonus incentives and an employee benefits package (health, dental, paid vacation/sick time, 401K) to all full-time employees.
Safe Home Monitoring, Inc is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Job Type: Full-time
Pay: From $600.00 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- No weekends
Supplemental pay types:
- Bonus opportunities
- Commission pay
Work Location: In person
Job Summary
Full Time
$40k-51k (estimate)
04/17/2024
08/13/2024
The following is the career advancement route for Team Member/Customer Service positions, which can be used as a reference in future career path planning. As a Team Member/Customer Service, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Team Member/Customer Service. You can explore the career advancement for a Team Member/Customer Service below and select your interested title to get hiring information.
If you are interested in becoming a Team Member Customer Service, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Team Member Customer Service for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Team Member Customer Service job description and responsibilities
The best customer service professionals know how to keep their communications with customers simple and leave nothing to doubt.
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Front-line customer service employees work to create a positive environment for customers.
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Greeting customers when they enter a store, business or restaurant.
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Team Member Customer Service jobs
Successful customer service teams continue their training and education.
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Front-line employees are an essential part of customer service.
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Strong front-line customer service can lead to repeat customers and positive reviews, which can attract new customers.
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Front-line customer service employees need a specific set of hard and soft skills to communicate effectively with customers.
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Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
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Step 3: View the best colleges and universities for Team Member Customer Service.
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