OverviewSuperior Air-Ground Ambulance Service, Inc. is the largest independent, locally owned and operated Emergency Medical Service provider in Northern Illinois and Northwest Indiana. We provide wheelchair transportation, Basic Life Support, Advanced Life Support, and Critical Care Ground Transportation; as well as Critical Care Rotary Air Transportation. Much of our proven success is attributable to the exceptional, compassionate customer service provided by our employees.ResponsibilitiesAnswer, screen, and direct calls for entire company (OVERNIGHT)Distinguish the need for emergency transportationPre-arrange transport for facilities while determining the level of care needed for the patientsArrange specialty and critical care transportationProvide information and assistance for customer service inquires as neededCommunicate with multiple departments and EMS personalProvide supportive information to customers to assist them in arranging appropriate transportDevelop effective solutions for customer service issuesDirect calls to Flight desk as appropriateOther duties as assignedQualificationsPleasant, professional phone mannerDetail orientedTyping skills of 30 wpm or betterAbility to excel in high-stress environmentAdapt to frequently changing policiesAbility to learn policies and procedures for facilities and recognizing when to apply them.Medical background a plusEMD certification will be required within 1 year of employmentSuperior Air-Ground Ambulance Service, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/D/V