You haven't searched anything yet.
ESSENTIAL FUNCTIONS :
Owning the customer experience within all business units of Fullsight, work with Product, Sales, Operations, IT, and Marketing to establish onboarding and retention tactics for platforms that deliver value to new / renewing customers, with a primary focus on revenue based platforms.
Provide leadership and resources and manage a team of Customer Service Account Managers and Onboarding / Implementation Specialists.
Working across business units at Fullsight, develop, implement, and manage programs and resources to support customer's adoptions and use of all Fullsight subsidiary company's products and services.
Develop metrics and benchmarks for both product and customer success and retention. Bring the voice of the customer into the product development process to ensure new products are developed and launched with customer needs as a focus.
Own the strategy for strategic relationship and revenue growth with existing customers as part of the larger retention program, including preparing and conducting customer business reviews.
Provide the leadership and resources to the Customer Success Account Managers, work with Sales to develop the list of targeted accounts, work with Product teams on data results, and ensure set revenue growth goals are met.
Develop customer health scores, work with Sales on proactive account management resources, and gather and interpret the data for usage and platform engagement.
MINIMUM REQUIREMENTS :
Strong technical acumen
Fluent in WebEx or other online presentation platforms
35% Travel
PREFERRED QUALIFICATIONS :
Last updated : 2024-05-22
Full Time
Professional Associations
$149k-191k (estimate)
05/23/2024
06/15/2024
sae.org
WARRENDALE, PA
200 - 500
1905
NGO/NPO/NFP/Organization/Association
DAVID L SCHUTT
$50M - $200M
Professional Associations
SAE International is an association of engineers and related technical experts in the aerospace, automotive and commercial vehicle industries.
The job skills required for Director customer service include Leadership, Customer Service, Presentation, Written Communication, Microsoft Office, Product Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Director customer service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director customer service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director customer service positions, which can be used as a reference in future career path planning. As a Director customer service, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director customer service. You can explore the career advancement for a Director customer service below and select your interested title to get hiring information.