Role: Employment Specialist-1222 Estimated Duration: 6 months Location: Phoenix, AZ Position Description The Client is seeking a dynamic individual to provide workforce development services in a new direct service pilot program. Responsibilities include: Identifying barriers to employment for refugees and ORR eligible beneficiaries Developing interventions to address these barriers Creating Employability Plans and updating Household Budgets Providing linguistically and culturally compatible services Connecting clients with resources and services Delivering employment services such as job coaching, soft skills development, and interview preparation Coordinating with case management teams and mainstream employment services Educating workforce development staff on refugee programs/laws Collaborating with various organizations and groups Providing technical assistance and program development expertise Interpreting and applying federal and state regulations Coordinating resources and communicating with stakeholders Collecting and analyzing program and client data. Candidates must be analytical, collaborative, and culturally sensitive, with strong interpersonal skills. Skills Required -Assisting with managing cases, establishing and maintaining control over case plans, schedules, timetables, priorities, and agendas -Eliciting information and gaining insights into clients and their families through the interview process -Strengths-based job development for limited English proficient individuals and those coping with the effects of conflict, oppression, and persecution -Counseling and interacting with refugee families in the context of the program -Communicating verbally and in writing -Establishing and maintaining work relationships with the population served -Oral and written communication -Interpersonal relations and cross-cultural communications -Client evaluation -Using a variety of computer software packages (e.g., Excel, Word, databases, PowerPoint, Google Suite, etc.) Skills Preferred -Assist with implementing program policies, procedures, and evaluations, including federal, state, and local regulations. Knowledge of programs, social-economic trends, and behaviors that impact the delivery of human services -Common human needs, growth, personality, behavior, and sources of family conflict. -Available community resources that may be utilized on behalf of applicants or clients. -Cultural, environmental, and community influences on the behavior and development of individuals for incoming refugee arrival groups -Principles and processes for providing customer service to refugees. This includes setting and meeting quality standards for services, and evaluation of customer satisfaction. Cultural considerations for incoming refugee arrival groups -Employment service techniques, principles, and practices to evaluate and coordinate the delivery of services to refugees and their families. Interviews and gathers information to assess employability and the identification of barriers Experience Required -At least four years of experience implementing mission-driven programming related to workforce development, employment services, direct employment or case management, or other related fields -"Systems thinking" approach to organizing data, processes, and people, including the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy -Fluency in a second language is a plus (please indicate on your resume). Experience Preferred -At least four years of experience implementing mission-driven programming related to workforce development, employment services, direct employment or case management, or other related fields -"Systems thinking" approach to organizing data, processes, and people, including the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy -Fluency in a second language is a plus (please indicate on your resume). Education Required -Preferred: bachelor's degree from an accredited college or university and two years of workforce development experience; OR an associate's degree from an accredited college or university and four years of workforce development. Education Preferred -Preferred: bachelor's degree from an accredited college or university and two years of workforce development experience; OR an associate's degree from an accredited college or university and four years of workforce development.