Position Purpose: the supervisor will be in command of overall operations of the restaurant in absence of the GM or AGM. This position requires an established restaurant professional with the ability to lead, uphold guest satisfaction and maintain integrity of the business on full time basis based on hours of operations of the restaurant.

Key Responsibilities/Accountabilities:

Inspect work done by overnight cleaners. Review cleaning checklist and report any issues or unfinished work to cleaning company and General Manager

Inspecting the counters and display areas to make sure the appropriate products are displayed in a consistent manner

Making sure the shelves behind the counter are always organized, neat and clean and that there are no empty spaces

Validating products – making sure all products are fresh, correctly priced and wrapping is not damaged.

Making sure the counter area is up to health department standards

Assisting and working closely with counter workers – training and teaching about products and items that we sell, monitoring how counter employees speak with guests and mentoring/teaching them if they need to improve

Supervising cake orders, execution of small catering orders and occasional deliveries

Communicating any counter or product related problems to General Manager

Service:

Consistently be an amazing host and creating memorable experiences by personalizing service

Representing all the products we offer and presenting them to our guests - explaining the brand and ingredients in a clear and professional manner

Creating relationships with our regular guests to retain their loyalty

Communicating all product related information and changed to all workers

Supporting dining room staff by making sure the display is always aestically pleasing and accurately representing what is in stock

Performing worker duties in a timely manner adjusted to the business volume

Administrative:

Cash registers – opening and closing counts

Ordering products

Ordering/purchasing any related packaging or wrapping materials

Keeping inventory of all items

Enter notes from the completed shift in Avero (voids/comps/staff notes etc) and report and existing issues that are not resolved to the rest of the management team.