SUMMARY:

Under the direction of the Sales Leader, the Sales Administrator plays a pivotal role in streamlining sales operations. Their primary responsibilities encompass the comprehensive management of customer accounts, meticulous maintenance of sales agreements, and prompt updating of customer information. They facilitate seamless onboarding processes for new customers and offer steadfast support to the sales team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Initiate and manage new accounts within KEX-SF’s CMDM and CDM systems, including product configuration in ICRM, and batch coding in MCS systems.
• Establish various discounts within the KEX-SF’s system and prepare respective agreements such as DDP and Third-party Pay.
• Efficiently upload discount agreements to KEX-SF’s DMS system.
• Ensure the ongoing validity and maintenance of all account details.
• Update customer profiles and contract details in real-time, as per incoming requests.
• Diligently file all documentation in designated locations.
• Monitor discount renewal status monthly, temporarily disabling accounts with lapsed renewals.
• Investigate billing adjustments, conduct evaluations, and manage KEX-SF’s Hong Chong system for shipments with weight discrepancies.
• Conduct KEX-SF’s IUOP training for new customers, introducing them to basic US export and CN/HK/MO import regulations, as needed.
• Assist sales executives with the onboarding of new customers.
• Address customer inquiries via WeChat, email, or phone daily.
• Engage in meetings with the HQ contract team as needed.

QUALIFICATIONS/REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Extensive knowledge and proficiency in Excel.
• Highly organized with a strong orientation towards task completion.
• Fluent in both Mandarin Chinese and English.

Preference:

• A fundamental understanding of logistics is desirable.

ABOUT US:

S.F. Express Corp., well established domestically, is continuing our drive as the premier leader in the express delivery industry. We place great value on people: employees, customers, service partners, and the community and we have a strong belief in Corporate Values which brings a strong working relationship. There are many opportunities for employees to nurture and secure their growth and development in the S.F. Express Group. If you believe that you have what it takes to succeed and grow with us then we want to talk with you. We are always looking for confident high-caliber individuals with passion.

Job Type: Full-time

Pay: $25.00 - $31.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• logistics industry: 1 year (Preferred)

Language:

• Mandarin Chinese (Required)

Ability to Relocate:

• Los Angeles, CA: Relocate before starting work (Required)

Work Location: In person