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Ryptic Room Escape
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Regional Manager
Ryptic Room Escape San Mateo, CA
$102k-135k (estimate)
Full Time 4 Months Ago
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Ryptic Room Escape is Hiring a Regional Manager Near San Mateo, CA

Ryptic Room Escape is looking to hire a Regional Manager - San Mateo, CA.
You are:
  • Passionate and positive.
  • Service-focused and detail-oriented.
  • A hard-worker and a problem-solver.
  • Able to take a project from concept to completion with little oversight.
We are:
  • A high-growth company that delivers exceptional service.
  • Seeking people who want to learn and grow with our team.
  • A culture where YES is always the answer.
Ryptic is fun, fast-paced and filled with magnetic energy — you’ll never be bored! As an REGIONAL MANAGER, you’ll be leading a team, building a community, and running a growing business.
Just a few of the skills you’ll learn at Ryptic Room Escape:
  • Customer Service.
  • Recruiting.
  • Onboarding and Training.
  • Escape Room Operations.
  • Facility Management.
  • Social Media Management.
  • Public Relations.
  • Troubleshooting escape room props and electronics.
  • What goes into the logistics of operating a small business.
Responsibilities:
  • Provide high-level customer service and exceptional hospitality to Ryptic Room Escape customers, handling customer issues and concerns in a positive and timely manner.
  • Being able to run all four of our Escape Room Games, and train other staff on these games.
  • Train, motivate, direct, coach and evaluate Ryptic staff, creating and maintaining a team that is highly personable, client-oriented and committed to achieving and exceeding both the location and company goals.
  • Work closely with the Operations Manager on the implementation of standard operating policies and procedures designed to accommodate the rapid growth objectives of our organization.
  • Assist in maintaining and upgrading our locations to the highest quality.
  • Receive, deliver, and act on feedback.
  • Develop awesome relationships in your community!
Benefits:
  • Medical insurance coverage.
  • Paid vacation days.
  • Non - traditional work schedule.
  • Fun company-wide events for our employees.
  • A working environment where your voice and concerns are HEARD and addressed. We love feedback and suggestions!
  • See ya later, suits — you’ll never have to dress up or wear “business casual” again.
Qualifications:
  • 1-2 years prior management experience in retail hospitality.
  • Degree from an accredited, four-year college or university.
  • Strong leadership experience (coaching, developing, or mentoring individuals with examples of success stories is a huge plus).
  • A LOVE for customer service (making people happy!).
  • Amazing communication skills — must be able to set clear expectations and give/receive feedback clearly and effectively.
  • Must be highly organized with the ability to prioritize multiple tasks in the moment – every day is different at RYPTIC.
  • Must possess a passion for Escape Rooms!
  • Able to work a non-traditional schedule (Want to dodge the line at the market, or go to the doctor without interrupting your workday? That’s what Tuesdays can be for).
  • Comfortable using power tools on the job from time to time.
  • Any experience with woodworking, Arduino electronics, and low voltage wiring is a must!

Job Summary

JOB TYPE

Full Time

SALARY

$102k-135k (estimate)

POST DATE

01/25/2023

EXPIRATION DATE

05/29/2024

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