Summary

The Patient Access Team Lead position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Team Lead is responsible to greet all patients in a timely and friendly manner. A core function of this position is to ensure that all customers, external and internal are treated with the highest level of respect. The Patient Access Team Lead is to provide a safe and secure environment for the patient during the registration process. The Patient Access Team Lead must clearly review and communicate all forms and obtain required signatures for services provided. The Patient Access Team Lead ensures accuracy and thoroughness in collecting the patient data, documentation of data and utilizes the technology available to complete the registration. The Patient Access Team Lead participates in creating a positive environment for patient and colleague satisfaction. The Patient Access Team Lead is a working registrar with added responsibilities of training employees, completing analysis of data pertaining to Key Performance Indicators, assists with developing department schedules and works closely with the Patient Access Supervisor to support all needs of the department.

• MINIMUM QUALIFICATIONS AND REQUIREMENTS
  • Excellent communication and interpersonal skills required.
  • Requires typing skills, medical terminology, office procedures, data entry and customer service experience preferred.
  • High School Diploma required
  • Minimum of 5 years Patient Access experience
  • CHAA or CRCR Certification - preferred
  • Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care.
  • Medical terminology and computer skills