JOB SUMMARY:

Works collaboratively with providers, administration, and clinical operations team to ensure the overall practice is running efficiently and meeting all patient needs. Act as a liaison between billing and providers and assist with completing billing edits. Responsible for the day-to-day administrative operations, daily chart flow, managing billing concerns, and reviewing all charts for completion. Serves as the liaison between facility, providers, and corporate office, ensuring proper communication between all necessary parties. Works on both front-end functions of registration and may need to also work as a certified medical assistant performing duties of a patient visit. Supports recruitment of other staff that support practice operations. Supports orientation and onboarding of support staff in the practice and gives constructive feedback to the Administrator and Medical Director consistent with areas of expertise.

• Arranges for coverage when necessary, leaving an adequate written plan for the person who will be covering
• Provides input for policies and goal-setting for the practice and shows leadership and initiative in support of overall practice mission
• Serves as the primary point of contact for facility issues in the practice
• Demonstrates customer friendly behavior and promotes the university s philosophy and activities with all patients and staff
• Supports practice s mission and provides leadership for open, direct communication and conflict resolution
• Conducts all patient-care activities with respect for patient s privacy and right to confidentiality and autonomy
• Uses discretion in relaying administrative concerns, decisions or discussion with other staff to include the Administrator and Medical Director
• Effectively manages time in relationship to job duties or responsibilities
• Demonstrates direct, open communication style
• Ability to work cooperatively and collaboratively with other team members
• Maintains effective working relationships and/or liaison with attending professional staff and community providers

Education:

• Certified Medical Assistant required
• Equivalent to High School Diploma required

Experience:

• Minimum 2 years in a medical office, physician practice, or hospital setting is required
• Medical terminology required
• Minimum one-year experience with electronic health records is preferred