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IT Manager

Rust Belt Resources

Pittsburgh, PA | Full Time

$113k-138k (estimate)

3 Months Ago

IT Manager

Rust Belt Resources Pittsburgh, PA

$113k-138k (estimate)

Full Time 3 Months Ago

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Rust Belt Resources is Hiring an IT Manager Near Pittsburgh, PA

Rust Belt Resources has partnered with a global manufacturer on a IT Change and Configuration Manager opening based out of Pittsburgh, PA. The ideal person will have 3 years of experience managing ServiceNow databases (CMBD).

Responsible for corporate IT infrastructure policy, standards and procedures as they pertain to change management.

This role will govern these processes and lead change control meetings.

Responsible for continuous improvement in this space and will maintain accurate documentation of the processes and changes to those processes.

A significant portion of this role pertains to ownership and maintenance of the configuration management database.

Requires competence in both design aspects of ServiceNow Common Service Data Model (CMDB), as well as data management.

Efficiently process requests, create and update content, and maintain records and process improvements.

Additionally, expertise in ServiceNow Common Service Data Model (CSDM), Discovery, Service Mapping, Patterns, and the Data Manager is required.

Acts as a ServiceNow and CMDB champion both within corporate IT (GIS) and business units

Owns, maintains, and governs the enterprise configuration management database.

Analyzes and approves incoming requests for change to CMDB and core foundation data.

Creates and updates, or otherwise maintains CMDB records as needed.

Moves the company forward as it pertains to the design and organization of our CMDB data by utilizing the common service data model, discovery and service mapping.

Owns, maintains, and governs the corporate IT change process for Infrastructure.

Facilitates weekly change management meetings for Infrastructure group.

Facilitates our daily management meeting.

Effectively documents policies, standards and processes pertaining to their areas of responsibility.

Takes part in ServiceNow upgrade and change related testing exercises.

Serves as a member of our core ServiceNow team to help guide the direction and use of the tool while being the lead for CMDB and change management.

Possesses a working knowledge of the ServiceNow Change Management Module

Maintains and conducts end-user training on a periodic basis.

Participates as a project team member on projects relating to areas of responsibility.

Requirements

High school diploma or GED (Preferred: Bachelor's in Information Science, IT, or Computer Science)

Minimum 5 years experience with ServiceNow and 2 years ServiceNow CMDB

Demonstrated knowledge of ServiceNow foundation data/tables

Experience with Microsoft Office and O365 tools including Excel, Teams and SharePoint

Experience with ServiceNow CMDB in the following areas:

Common Service Data Model (CSDM)

Discovery

Service Mapping

Patterns

Data Manager

Experience with ITSM processes, most importantly Change Management

ITIL Certification a plus

ServiceNow Service Request Development experience a plus

Benefits

Salary: $105,000 - $125,000

Relocation Assistance Provided

Full Benefits (Highmark Blue Cross) with 401(k) company match 3%

This is a hybrid role in Pittsburgh, PA - 3 days in office, 2 days remote

Job Summary

JOB TYPE

Full Time

SALARY

$113k-138k (estimate)

POST DATE

02/06/2024

EXPIRATION DATE

05/28/2024

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