26 technical support engineer Jobs in santa clara, ca
SORT BY
C
D
R
T
P
P
D
P
P
P
P
v
C
P
P
P
P
P
C
D
T
P
R
3
31 MSI - (Marvell Semiconductor Inc.) US
Santa Clara, CA | Full Time
$130k-149k (estimate)
1 Week Ago
A
Technical Support Engineer, Automations
$118k-149k (estimate)
Full Time
Just Posted
Cypress HCM is Hiring a Technical Support Engineer, Automations Near Santa Clara, CA
Job Description
Job Description
Technical Support Engineer, Automations, 33074942
What you will do in this role:
- Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform.
- This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases.
- The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
- This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.
Hiring Manager Notes:
From the JD, what are the top must have skill sets required in order to be successful in this role?
- Experience writing and debugging JavaScript Code or similar language
- Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
- Understanding of remote administration via SSH, SNMP, WMI, Powershell
- Excellent troubleshooting skills
What will the interview process look like?
- First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions)
- Final round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions)
Screening Questions (must be present in resume or attached as a separate doc):
- What are the key steps in troubleshooting any problem?
- How do you manage having multiple issues to work at the same time?
- How do you deal with a distressed customer?
Note: This position requires onsite presence weekly on Wednesday and Thursday.
What you need to be successful in this role:
- Experience writing and debugging JavaScript Code
- Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts
- Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
- Understanding of remote administration via SSH, SNMP, WMI, Powershell
- Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports
- Familiarity with VMware, AWS, Azure,Event Management Systems.
- Excellent troubleshooting skills
Pay Rate Range:
- $40-46.34/hr.
Job Summary
JOB TYPE
Full Time
SALARY
$118k-149k (estimate)
POST DATE
06/09/2024
EXPIRATION DATE
06/22/2024
WEBSITE
CypressHCM.com
HEADQUARTERS
WALNUT CREEK, CA
SIZE
50 - 100
FOUNDED
2005
TYPE
Private
CEO
BRIAN J VESCE
REVENUE
$10M - $50M
INDUSTRY
Business Services
Related Companies
About Cypress HCM
Cypress is a consulting company that offers marketing, payroll and recruitment services for businesses.
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
