The IT Business Analyst will be responsible for working with internal and external stakeholders to identify and document detailed requirements associated with business and IT initiatives, leading technical projects, defining test scenarios and use cases, testing technical deliverables, researching technical solution options, and providing support/consultation to assigned business areas to ensure IT and business alignment.

Responsibilities of Position:

• Work with internal and external customers to gather, organize, and document stakeholder requirements for projects and application enhancements.
• Perform stakeholder, impact, and gap analysis.
• Facilitate requirements gathering sessions and project status meetings.
• Develop business cases and scope for proposed projects.
• Construct and manage detailed project plans, work breakdown structures, and master test plans.
• Create and execute test scenarios.
• Coordinate quality acceptance testing and user acceptance testing.
• Develop and execute training plans for current application changes and new application releases.
• Create and manage change requests and software enhancement requests.
• Assist in troubleshooting post-implementation issues for projects.
• Manage POC (proof of concept), RFP (request for proposal), and RFQ (request for proposal) process.
• Facilitate root cause analysis and solution development activities; analyze and quantify the potential value of the solution options.
• Provide support and consulting services for various technology systems.
• Function as the liaison between IT and the business to ensure the successful delivery of projects and application enhancements, timely identification and resolution of technology-related issues, delivery of quality IT services, and strategic alignment between IT and the business.
• Cultivate and manage relationships with vendors to ensure expectations are clearly communicated, project deliverables are provided in a timely manner, quality standards are met, and SLA are adhered to.
• Review, evaluate, and develop recommendations for enhancements and support of applications.
• Identify opportunities for process improvement, cost reduction, and automation within IT and the various lines of business.
• Conduct research, analyze data, and develop insights to assist in project planning and decision-making.
• Work with programming resources to ensure system enhancements follow the appropriate IT guidelines, meet or exceed user requirements, and are completed on time.
• Prepare technical reports by collecting, analyzing, and summarizing information and trends.
• Run ad-hoc reports using SQL queries or other reporting tools.
• Perform job duties in compliance with all local, state, and federal regulations and company policies.
• Hybrid work structure.
• Other duties as assigned by management.

Skills & Abilities Needed for Position:

• Proficiency in Microsoft Office Suite; particularly Excel, Word, and PowerPoint.
• Familiarity with all types of technical documentation (business requirement documents, process maps, system diagrams, user experience, uses cases, user stories, test plans, test cases, etc.)
• Excellent communication and presentation skills; able to effectively convey information to stakeholders at all levels of the organization.
• Familiarity with project management tools, methodologies, and best practices
• Strong interpersonal skills with the ability to work independently or as part of a team.
• Ability to multi-task, effectively prioritize work, and manage multiple assignments concurrently.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to direct and prioritize the workload of a team.
• Strong planning and organization skills.
• Team player with a willingness to assist others and share expertise.

Additional Working Conditions/Aspects:

• Ability to travel between offices, as required.
• Ability to work flexible hours; overtime, weekends, and/or holidays.
• Ability to work overtime, weekends and/or holidays.
• Legally eligible to work in the United States.
• Valid driver’s license (if applicable).
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.

Rumpke is not responsible for any relocation expenses for this position. If you are not local to the Cincinnati area and decide to move forward with this position, you would be responsible for your moving costs & relocation expenses.

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.