Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Supervises and directs the activities of employees in the fulfillment department to ensure accurate and seamless operations within the organization and across shifts, departments, and vendors. Uses sound management principles and techniques to manage and develop talent, skills, and processes.

Qualifications

Shift Information: 7PM - 7AM (overtime as required)

Position Responsibilities:

• Supervises employees in the production fulfillment and pick-pack departments.
• Directs the activities of employees to ensure accurate communications and seamless operations within the company across shifts and departments and with vendors.
• Achieves a high level of employee efficiency and morale through leadership and the use of sound management and human relations principles.
• Maintains thorough knowledge of all manufacturing processes, ISO and SOPs, continuous improvement, equipment, safety, and other regulatory requirements.
• Works closely with customer service, scheduling, manufacturing departments, and other locations and vendors to ensure timely production and delivery of customer products.
• Effectively plans and schedules workflow through the department and modifies schedules as needed in accordance with business needs.
• Organizes work for efficient operations. Ensures that departmental goals, including safety, quality, continuous improvement, and KPIs are established and met.
• Administers policies and procedures and recommends changes as necessary. Follows positive employee relations practices. Selects and recommends candidates for hire, promotion, recognition, disciplinary action, and/or termination keeping appropriate documentation.
• Tracks and controls department expenditures and labor costs to ensure compliance with plant and department budgets. Provides reporting and analysis to management.
• Troubleshoots processes when necessary. Works with team members to resolve, and request other resources as necessary.
• Promotes a positive work environment, sound training programs, and adherence to ISO work instructions and procedures.
• Works closely with other departments to ensure the accuracy of work performed and the timely shipment of products to customers.
• Approving employee hours, creating employee schedules based on work demand
• Counsels and issues disciplinary action based on company policy
• Provides training and development to employees which includes temporary staff
• Other duties as assigned

Required Skills:

• Broad technical knowledge in the commercial print/manufacturing/production field (preferred)
• Demonstrated ability to successfully manage people and direct work activities.
• Strong experience dealing with grievances and conflict resolutions skills
• Strong Leadership Skills
• Demonstrated ability to proactively approach problems and drive for results.
• Strong written and verbal communication skills and the ability to communicate effectively at all levels within the organization.
• Demonstrated ability to direct, motivate, and create training for direct reports
• Previous experience with training and developing staff
• Knowledge of Windows applications; Microsoft Office products; UKG or timekeeping applications and eLearning database systems.
• Demonstrated comfort and ability to learn and leverage new systems.
• Process focus and the demonstrated ability to drive process improvement.
• Must have demonstrated flexibility to multi-task and shift focus and re-prioritize as the situation dictates.

Required Experience:

• Bachelor's degree in Business, Manufacturing or related field preferred OR equivalent work experience in a similar position is acceptable in lieu of degree
• 3 or more years experience in comprehensive multi-shift department management in a manufacturing environment. Printing or fulfillment environment preferred.
• Previous experience training and developing employees
• Previous experience supervising at least 40 or more employees (required)
• Previous experience directing and/or providing guidance to a group

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary Disclosure Statement: The national pay range for this role is $72,700 to $90,000 annually. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and contribute to our success in delivering high-quality products to our customers.

We look forward to reviewing your application.

RRD is an Equal Opportunity Employer, including disability/veterans