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RPS Solar Pumps
Sacramento, CA | Full Time
$43k-54k (estimate)
2 Weeks Ago
Customer Connections Specialist for Small Local Sustainable Agriculture Company
RPS Solar Pumps Sacramento, CA
$43k-54k (estimate)
Full Time 2 Weeks Ago
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RPS Solar Pumps is Hiring a Customer Connections Specialist for Small Local Sustainable Agriculture Company Near Sacramento, CA

Friendly, hard working, and a quick learner? Helping farms and ranches get water? Like the idea of loving what you do in a unique work environment? In a place you want to come to work every day? You’re in the right place! Our company specializes in Do-It-Yourself kits for pumping water out of wells and ponds with AC 220V and 110V electric pumps!

We manufacture our own stainless steel submersible pumps and powerful surface pumps. We are in a pretty fast-paced growth stage right now- you would be one of the new members of a small but quickly expanding team. We are passionate about saving ranchers, farmers, offgrid-ers and homesteaders money while teaching them how easy it is to DIY themselves.

As we continue to grow, we are seeking hard working and friendly individuals to join our team! Anyone looking for people that are excited as we are about water, agriculture, rural living, and helping people will find a home here.

You’ll be in good company here at RPS! You’ll be in the sales department, but this isn’t really a traditional “sales” role and most of the time you’re focused on educating the customer, walking them through options and valuing friendly helpfulness to make sure the customer gets the right thing they need. No high pressure sales pitches here, but you should be interested in learning our sales process and implementing best practices.T

The ideal candidate will be able to…

  • Quickly become trained on sizing water pumps and helping to design irrigation/household/livestock/pond water systems with lots of help from the RPS Water Pumps team.
  • We have trained lots of people who had no prior submersible water pump experience, we can train you too, but you must have a passion for learning new things!
  • Help customers get pricing and purchase solar pumps
  • Continually ask questions and increase product/system knowledge
  • Help with general questions about our systems and installation, support, sales
  • Build invoices, send quotes and follow up emails with customers
  • For the first few weeks, balance learning with on-the-phone time. You’ll begin with our “Customer Connections” team where duties include…
  • Answering customer phone calls,
  • Communicate in a friendly helpful manner on the phone and in person (usually phone but we have a few customers that stop by!)
  • Learn to navigate and effectively use softwares including a CRM, Shopify for checking out customers and making invoices, over-the-net phone, Slack and Google Drive
  • Proficient in technology including Mac & PC, comfortable with phones, emails and learning new software

We work hand in hand with our sister company, RPS Solar Pumps, so you may end up helping with phones for both companies early on, but as you solidify training you’ll settle in with RPS Water Pumps more permanently.

The BEST candidate will be able to…

  • Consistently take detailed notes about projects
  • Can work through a challenge independently, but not afraid to ask for help or support when you hit a true block. We really want a problem solver!
  • Comfort with lots of multi-tasking
  • A skilled communicator, both written and verbally
  • You LIKE talking with new people every day, hearing stories from across the USA, can champion the DIY spirit for our customers
  • Has incredible follow up and follow through with teammates and customers
  • Values personal responsibility and holding yourself accountable
  • Become an expert in the field of water pumps!

No prior solar or water pump experience required, but a technical familiarity, agricultural background, or personal interest in any of the facets of the business is encouraged. RPS has built a reputation over the past 10 years of being the most friendly and helpful company anywhere. As a company we pledge to “Be a company our Grandfathers would have trusted. Integrity, honesty, dedication and warmth.” To us that means that even though we are selling a product, we need to genuinely care and work to facilitate our customer’s success with our products. And then steadfastly support them no matter what with empathy and warmth.

Full time positions with Benefits. Job is located at our office in Woodland, CA

Our benefits include 401K with Company match, Health Care, Holidays and PTO, Sick Leave, Pet Insurance, Off-grid and Volunteer PTO days, Triple-your-impact donations, AAA Roadside Assistance membership, and all the random parties, food, karaoke, and fun we have on a regular basis!

The company operates Monday thru Friday. Weekends are sacred for everyone to relax and enjoy their families and friends! And yes, there is a company garden, as well as chickens and ducks running around so fresh veggies and eggs are an extra benefit at RPS!

[See Video of the team at https://www.rpssolarpumps.com/careers ]

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

Experience level:

  • 1 year

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Ability to Relocate:

  • Sacramento, CA: Relocate before starting work (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$43k-54k (estimate)

POST DATE

05/13/2024

EXPIRATION DATE

05/15/2024