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Responsibilities
• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
• Act internally as a customer advocate.
• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
• Advise customers on how to gain additional value from their Microsoft products.
• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
Full Time
$98k-123k (estimate)
04/20/2023
06/13/2024
The following is the career advancement route for Monitoring Engineer positions, which can be used as a reference in future career path planning. As a Monitoring Engineer, it can be promoted into senior positions as a DevOps Engineer IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Monitoring Engineer. You can explore the career advancement for a Monitoring Engineer below and select your interested title to get hiring information.