Experience level: Mid-senior Experience required: 6 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Financial Services Compensation: View salary Total position: 1 Relocation assistance: No Visa : Only US citizens and Greencard holders

JOB DESCRIPTION:

Digital Workspace Services is a globally diverse and distributed team. The DWS portfolio includes, but is not limited to Support, Virtual and Physical Computing, and Unified Communications.

The Digital Workspace Monitoring Engineer is responsible for delivering and supporting end-to-end monitoring solutions for the Digital Workplace computing and unified communications environments, including but not limited to, network, system performance, application (on-premises/SaaS) and services.

This position involves the deployment and support of tools the company uses to monitor various components, systems, and applications.

The Individual will work with senior members of the different teams to capture monitoring requirements from collaborators and deliver solutions applying the enterprise monitoring toolset.

RESPONSIBILITIES:

Solid grasp of large-scale end user computing, applications, network architectures, monitoring, and fault management.

Solid Experience with Microsoft Windows Server and Workstation, Networking and SaaS applications

Ensure that processes and tools evolve from a proactive to reactive monitoring capabilities, enabling Self-healing.

Coordinate between support and Engineering teams to ensure effective delivery of supervising services to the end-users

Minimizes client service interruptions through early identification and resolution of problems.

Trend analysis to ensure optimum performance for consumed services.

Ensures that change management and defined security procedures for all assigned systems are performed in accordance with client policies and procedures

Performs routine system assessments, develops reporting metrics, performs proactive and predictive analysis, documentation, testing, implementation, and ongoing support.

Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately

Passionate about supervising trends and new technologies to be adaptative to changing and new requirements.

Supporting service delivery goals for operational performance of the monitoring systems including

Deployment of new products and services

Management of false positives and negatives

Configuration, release, and change management

Implementation of core applications supporting supervising service support

QUALIFICATIONS:

An in-depth knowledge of various monitoring tools including SysTrack

Minimum of 6 years of related experience

Minimum of 5 years of experience in Citrix Technologies.

Bachelor's degree preferred or equivalent experience

Good understanding of hands-on support of hardware, software, and OS layer of a Microsoft Windows environment, both physical and virtual, in a large enterprise environment.

Professional certifications in technologies from companies like Microsoft, VMware, and Citrix such as MCP, MCSE, VCP, CCA or CCEA is a definite plus

Ability to learn new complex tools, methods, and processes quickly to become a subject matter expert

An in-depth understanding of relational databases, SQL query language, PowerShell, Microsoft SQL Server administration, and other related Microsoft Business Intelligence technologies (Reporting Services, Integration Services, Analysis Services)

Knowledge of end user computing and unified communication

A working knowledge of networking and VDI technologies is a plus

Solid project management and leadership skills

Self-starter, independent worker, and great teammate

ABOUT DTCC:

 DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure, and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost, and bring stability and certainty to the post-trade lifecycle. DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.