24 Customer Relations Specialist Jobs in Irvine, CA
Royalty Exit Solutions is Hiring a Customer Relations Specialist Near Irvine, CA
Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist/Client retention specialist. As a Customer Specialist, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.
Retention Specialist Responsibilities:
- Welcoming new clients! Our first communication w/ a new client is positive, and lays out the required documentation for moving forward. Focus on a call script that lays out expectations.
- Analyzing customer behavior.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates.
- Preparing Customer files for legal review/ discourse w/ Clients and Legal team
In addition:
- Perform data entry to update customer records and maintain accurate information
- Maintain a high level of professionalism and adhere to phone etiquette standards
Experience:
- Previous experience in customer service or a related field is preferred
- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Excellent data entry skills with attention to detail
- Multilingual abilities are a plus
At our company, we value our employees and offer competitive benefits including:
- Competitive pay based on experience
- Comprehensive training program
- Opportunities for career advancement within the company
If you are a motivated individual with excellent customer service skills and enjoy working in a dynamic environment, we would love to hear from you! Apply now to join our team as a Customer Specialist.
Job Type: Full-time
Pay: Up to $85,000.00 per year
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Commute:
- Irvine, CA 92614 (Preferred)
Ability to Relocate:
- Irvine, CA 92614: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
05/13/2024
09/08/2024
The job skills required for Customer Relations Specialist include Customer Service, Communication Skills, Attention to Detail, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relations Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relations Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Relations Specialist positions, which can be used as a reference in future career path planning. As a Customer Relations Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Specialist. You can explore the career advancement for a Customer Relations Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Relations Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Relations Specialist job description and responsibilities
Customer agents talk to customers on behalf of businesses and companies.
02/16/2022: Sioux City, IA
Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.
04/10/2022: Port Arthur, TX
Assist customer with transportation needs and document all calls via center tracking systems schedule, modifying and canceling reservations, as required and the follow- ups as needed; promote great listening skills.
03/08/2022: Hialeah, FL
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
04/09/2022: Fayetteville, AR
Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
03/09/2022: El Paso, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Relations Specialist jobs
They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
04/02/2022: Youngstown, OH
Validate and qualify new customers before referring to the appropriate sales manager.
01/26/2022: Grand Forks, ND
Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
01/24/2022: Raleigh, NC
Measure and analyze customer feedback.
03/31/2022: Burlington, VT
Delivered exceptional levels of customer satisfaction through excellent sales service.
03/02/2022: Lincoln, NE
Step 3: View the best colleges and universities for Customer Relations Specialist.
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