Competitive hourly wages plus monthly bonus incentives. Benefits include medical, dental, vision, 401k, PTO, and paid holidays! Bi-lingual a plus especially those that speak Mandarin!!

The primary role of the Retail Customer Service-Operations Specialist is to partner with the Operations Supervisor to ensure success in all guest interactions and transactions with a Guest First mentality. Will maintain the cash office and Operations counter with precise execution of Standard Work.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Complete and demonstrate the ability to effectively execute all company training modules
• Greet and engage guests on sales floor
• Help in Kids Spaces as needed
• Ensure team completes and demonstrates the ability to effectively execute to company expectations
• all new hire and ongoing training modules
• Completes required training in the expected timeframe, and participates in ongoing learning opportunities
• Execute standard work expectation in the front end, fun room, prep kitchen, and beverage bar
• Assist Store Manager in resolving guest escalations, returns, discounts
• Ensure check-out/in processes is executed
• Execute cash office procedures to exacting standards in Standard Work about 40% of the day
• Establish a self-audit routine in compliance with Asset Protection Audit
• Ability to work weekends and most holidays
• Able to work in a fast-paced environment
• Perform all guest email follow-up
• Ability to effectively communicate with all levels of leadership
• Ability to work weekends and most holidays
• Able to work in a fast-paced environment

Education/Experience: High School Diploma or GED equivalent. 1 year of retail experience in a direct customer interactive environment required. 1-2 years of customer service experience. High volume experience is preferred. Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must have proficient experience in Microsoft Office programs.

Position Hiring Range

The hiring pay range provides a guide for what we would reasonably pay for the position. Pay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets.

$16.75- $21.75

Retail, Guest Services, and Distribution Center Team Members are eligible to receive a team bonus based on meeting specific monthly goals and KPI’s. Bonus amounts are based on the level of achievement and the total hours worked during the bonus eligible month.

Benefits Include:

• Medical
• Dental
• Vision
• 401(k) (full and part time eligible)
• Vacation
• Sick Time
• Flex Spending Account
• Employee Assistance Program

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer

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Job Types: Full-time, Part-time

Pay: $16.75 - $21.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Weekends as needed

Work Location: In person