About Us

Infused with Art Deco style, each of our resort’s 393 rooms reflect South Beach’s colorful spirit. Our hotel soaks in striking views of the Atlantic Ocean and has the best address in South Beach, where Ocean Drive meets Collins Avenue. In addition to our competitive company Health Benefits, we at the Royal Palm provide our associates with a variety of perks and incentives such as discounted city parking, associate recognition programs, a daily complimentary meal, summer BBQs and a variety of other fun events. We take care of you so that you can take care of our guests. Start your career in Miami today! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Overview

The Sales Training Program is a fast track career development opportunity for recent college graduates or those interested in pursuing a career in Sales management. The Sales Trainee will spend 3-4 months immersing themselves in Sales and Catering Management. The objective of this program is to provide you with a foundation that will prepare you for a long-term career with HEI Hotels and Resorts.

Responsibilities

• Shadow the Sales & Catering team for the initial 1-2 months followed by a rotation with various Sales & Catering Managers at the hotel.
• Complete sales system training and assigned tasks in 1-2 sales systems and be proficient in sales rhythms.
• Respond to group and catering inquiries. Manage entire sales process with client from building booking in system, building contract, to turnover.
• Work with revenue and leadership team to price group business appropriately, understanding demand periods and how to convert business over need dates. Master DBR Process
• Generate and distribute all daily, weekly and monthly sales and catering event reports; attend applicable meetings related to reports generated.
• Assist in detailing upcoming groups and events. Prepare Event Orders and Group Resumes outlining group needs. Distribute appropriately and assist finance in collecting final payment as defined in property SOP.
• Prepare Meeting Diagrams for upcoming events as needed.
• Manages on property site visits, in-person client interactions during client on site meetings as needed.
• Work with Corporate Manager of BT to understand Business travel segment. Understand Systems, resources, strategy, tactics and analysis
• Management and review of daily arrival reports for business transient management. Support property efforts with daily arrival emails, surveys, client interactions, client follow up, management of client events, etc.
• Works with DOS on strategic outbound proactive sales efforts.
• Complete SWAT reporting as assigned. Complete outside Sales Calls as assigned
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications

• Recent or current graduate of a hospitality program preferred, or relevant hospitality experience.
• Flexibility to relocate for placement after completion of the MIT program.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. 

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.