Hourly Wage: $16.90-$18.92 (candidates with significant related experience may be higher)Team Member Benefits:Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more! Work Schedule:Working approximately 40 hours per week. Variable hours between 10am - 6pm Monday through Friday, including a Saturday rotiation between 10am - 2pm.***Prior to starting normal schedule, candidate must attend full time training from 9:00am - 4:30pm Monday - Friday for 3 weeks at our Corporate Center in Eau Claire, WI. Lodging and/or transportation reimbursement provided, dependent on distance. Description:A Member Account Representative is responsible for promptly welcoming Members and others to the office. Accurately process Member transactions as requested. Open new accounts, process consumer loans applications, and provide basic financial counseling for Members. Responsible for actively building relationships by meeting and exceeding the needs of our Members with Royal's products and services. Responsible for demonstrating electronic services, and resolving Member inquiries or issues in an efficient, accurate and friendly manner. Assist with the mentoring and training of team members. Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal’s Core Values, creating loyal Members.Required Education/Experience/Skills:Previous customer service experience. Knowledge of financial services.Excellent time management skills.Strong listenting and interviewing skills.Ability to coordinate multiple and changing priorities.Ability to work productively in an environment with high levels of interruption.Ability to pay meticulous attention to detail.Ability to communicate and live RCU's core purpose and values, these define and drive our organizational culture.Preferred Education/Experience/Skills:Experience working in financial services which includes new accounts, loans and loan processing, or equivalent loan related experience.Cash handling experience.Associate degree in Business related field.