Network Operations Engineer for Wilmington, DE

• Work closely with regional and global teams to provide ongoing support for the global network infrastructure (on-prem and cloud)
• Be security focused and ensure standard configurations are deployed in the infrastructure. 
• Completion of ServiceNow tickets within the SLA
• Maintenance and optimization of the global network infrastructure including Firewalls, F5’s, Routers/Switches, Proxies, WiFi etc.
• Perform network configuration changes in accordance with change management process
• Perform root cause analysis for service interruption recovery, creating preventative measures to deploy in the enterprise
• Respond to alerts by following documented procedures for verifying, determining the case and resolving or escalating as necessary
• Create and maintain network documentation as it relates to network configuration, network diagrams and processes
• Review incident reports provided by vendors, as well as draft internal incident summary reports to senior management when called for
• Participate in vulnerability management process. Identify and implement solutions to remediate TVAS issues
• Utilize JIRA for proper task tracking and in proactively identifying task conflicts
• Participate in on-call rotation, shift work and regular weekend work

 Skills that you will need:

• 5 years’ experience in IT infrastructure engineering/support role.
• In-depth knowledge of network routing and switching technologies and protocols
• Extensive Experience with various Cisco equipment, including routers (such as ISR 2900, 3800, 4300 etc. routers), switches (such as 6500, 3700, 4500, and Nexus switches) and firewalls
• Experience with Cisco and Check Point firewalls, as well as web proxies and F5 load-balancers
• Experience scripting and providing automation solutions for networks (Python, Ansible, Terraform) is highly desirable