**About this role**

**Team Overview:**

The Managed Services Group is responsible for monitoring, supporting, and administering production environments for all BlackRock businesses (including subsidiaries and BlackRock Solutions clients) acting as a first responder relative to trouble-shooting, problem resolution, and escalation.

Collaborating with skilled professionals across the globe and managing a broad range of technologies and applications, the Production Operations Group delivers service quality and excellence through teamwork, innovating operational processes, and being part of the One BlackRock culture.

**Job Purpose:**

The roles responsibility is to cover business-critical compute workloads, real-time / interactive processing, data transfer services, application and new technology on-boarding and upgrades, and recovery procedures. The international team is split into 4 global regions to provide 24*7*365 support. Additional responsibilities may include developing more cost effective and predictable methods for supporting a growing technology infrastructure and working with internal Development Groups to manage application changes as they are released to production environments. Onboarding new technologies, assisting in proof of concept build outs and disaster recovery testing and planning.

**Role Responsibility:**

Weekend Shift Work: You will cover the US hours change window on Sundays on a 10am 6pm schedule during DST (winter) and 11am-7pm during the summer.

You will have complete ownership of ensuring that changes were fully completed, and any affected services restored.

You will identify process improvements for change implementation and weekend checkouts; aid is incident management and root cause analysis.

Provide ongoing operational support for the Aladdin infrastructure. Supporting and troubleshooting both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment

Engage in clear and concise communications both verbally and in writing. Effectively interacts on command bridges and calls to ensure all global team members are constantly informed.

**Experience:**

A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering. Exposure to (or strong interest in)

Solid understanding of Linux administration fundamentals; must be familiar with typical administrative commands

Prior system administration experience highly desirable.

Programming experience in at least one of the following: Java, Python or Perl or shell scripting experience.

Candidates must have a strong interest and aptitude for quickly learning new technologies and proprietary systems.

**Pluses:**

Prior experience with any of these technologies: Ansible, Chef, Jenkins, AWX, Service Now, Cutover, Autosys, Kafka, Kubernetes.

**Our benefits**

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

**Our hybrid work model**

BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

**About BlackRock**

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their childrens educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock (http://careers.blackrock.com/) | Twitter: @blackrock (https://twitter.com/blackrock) | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.