What we're looking for:

Location: Miami FL (Port of Miami office)

Format: In Person Monday - Thursday and remote on Friday's

At Royal Caribbean Cruises we offer a skill-enriching innovation-generating team that innovates collaborates and delivers

As an analyst at our corporate headquarters you’ll be part of a top-notch global workforce Then within our world class Hotel Operations team you will be exposed to all aspects of the operation with real life business and operational need requests and work on projects alongside our team all the while learning relevant skills that will help you chart your career This role will analyze hotel operations strategies and processes

This role is an opportunity to streamline procedures in the fleet with SOP writing support collecting and present data that can support the fleet through deep analysis and drive guest satisfaction! In addition this role is responsible for presentations development of company standards and initiating data that presents cost saving analysis to our department

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Fulfill analytical tasks given by team to review operational inventories and project/plan replacements with cost analysis

• Guest satisfaction ratings

• Will be responsible for research for competitive analysis similar markets or product queries

• Support team in various database requests such as SharePoint that house SQM or SOPs

• Assist team with developing SOP documents and device training plans for implementation

• Organize work events for inclusion and diversity commitments

• Support department PowerPoint needs for executive presentations

QUALIFICATIONS:

• (Preferred) Undergraduate degree in Hospitality or Hotel Administration or related field

• Previous experience working in Hospitality at entry level positions a plus

• US Citizenship or Permanent Residency required

• (Preferred) GPA of 35 or higher and proven leadership skills either in school or professional experience

KNOWLEDGE AND SKILLS:

• High level of critical thinking

• Ability to be adaptable and comfortable in a fast paced dynamic environment

• Ability to think strategically while managing the details

• Ability to apply project management skills to support short term assignments

• Skills using all Microsoft programs especially PowerPoint

• Desire and willingness to visit onboard and act with professionalism as an extension of our team

• Ability to write reports business correspondence agendas and Standard Operation Procedures (SOP)

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law

RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment