Title: Help Desk Assistant

Unit: Contracted/Non Unit

Department: Information Technology

Reports To: IT Manager

Date: September, 2023

General Summary:

Works in collaboration with Held desk staff to provide support and service to the RCC computer user community.

Other duties include:

• Replacing keyboard, mouse, and other peripheral equipment of workstations
• Unboxing & placing computers & peripherals
• Loading paper in printers/replacing toner and ink cartridges
• Removal of paper jams in printers
• Providing escalation to help student log in or obtain access to applications
• Assistance in navigation to core College applications (such as Moodle) and websites
• Help in maintaining clean labs and work areas
• Alert supervisor of problems or student issues that may not be readily resolvable
• Power on workstation in lab areas and check for operability and report any malfunctioning equipment to supervisor
• Assist in issues of student email access
• Have a high level of customer support as you are helping our students

• Knowledgeable in the use of Apple OSX, Adobe Creative Cloud, Microsoft Office 2016 and Windows 10
• Experience in the use of mobile devices such as laptops, tablets, and smart phones
• Must have very good communication skills
• Can take and follow technical directions
• Proven ability to work effectively with a diverse student, faculty and staff population

Preferred Qualifications:

• Knowledgeable in the support of Apple OSX, Adobe Creative Cloud, Microsoft Office 2016 and Windows 10
• Experience in the support of mobile devices such as laptops, tablets, and smart phones

Salary: 10-18hours week @ $19/hr. no benefits

Schedule: Up to 18 hours per week Monday-Friday (Saturday and Sunday work may be available from 8 a.m. to 4 p.m.).

Review Date: Open until filled

The College will not sponsor applicants for work visas.

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve.

All offers of employment at Roxbury Community College are contingent upon clear results of a thorough background check review. Background checks will be conducted on all final candidates and/or all persons who have an employment relationship with RCC, as deemed necessary.

The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at www.rcc.mass.edu/clery.